Director, Agent Platform PM
About The Position
RingCentral is hiring a Director, Agent Platform PM to own the platform where developers build, test, and run voice agents on a global communications network. The platform brings together voice, messaging, agent runtime, and human handoff. This is a hands-on role in which the director builds alongside the team. The role sets the platform strategy and roadmap, grows developer usage, and delivers natural, low-latency voice conversations. It also covers deployment options, packaging, and usage-based pricing. The director works closely with engineering, design, and adjacent product teams, operates the team in an AI-native manner, and reports progress to executive leadership. Success is measured by developer activation, adoption, and retention; developers building and running agents on the platform; growth in live agent usage; conversation latency and quality; and revenue growth.
Requirements
- 10+ years of product experience, including 5+ years on developer platforms, real-time media, or voice AI.
- Experience growing a developer product across sign-up, activation, adoption, retention, and community.
- Hands-on product development experience, including writing specifications, building prototypes, and using the product daily.
- Experience building with AI coding agents every day and changing how the team works through AI-native software development.
- Experience shipping a voice agent product or real-time platform at scale with revenue.
- Deep fluency in speech-to-speech, turn-taking, WebRTC, and SFUs.
- Experience pricing and metering a usage-based platform.
- Ability to decide what to build and what to partner for when data is incomplete.
Responsibilities
- Set the strategy and roadmap for the agent builder, runtime, tools, testing, and evaluation.
- Own developer growth, including activation, adoption, and retention on the platform.
- Deliver natural, low-latency conversations, including turn-taking, interruptions, and speech quality.
- Enable developers to deploy agents in their own cloud, in a hybrid setup, or fully hosted.
- Define packaging and usage-based pricing.
- Remain hands-on by writing specifications, prototyping, building agents on the product, and analyzing data using AI coding tools.
- Run the team in an AI-native way, with AI-built specifications, prototypes, tests, and analysis; partner with engineering, design, and adjacent product teams.
- Report progress to executive leadership.
Benefits
- Comprehensive medical, dental, vision, disability, and life insurance.
- Health Savings Account (HSA), Flexible Spending Accounts (FSAs), and commuter benefits.
- 401(k) match and employee stock purchase plan (ESPP).
- Paid time off and paid sick leave.
- Paid parental and pregnancy leave.
- Family-forming benefits, including IVF, preservation, and adoption support.
- Emergency backup care for children, adults, and pets.
- Employee Assistance Program with counseling sessions available 24/7.
- Free legal services, including legal advice, document creation, and estate planning.
- Employee bonus referral program.
- Debt refinancing assistance.
- Employee perks and discounts program.
- Variable pay and equity eligibility for full-time employees hired in Belmont, CA.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
