Reservations Agent- PM

Spire Hospitality•Village of Lake Placid, NY

About The Position

SPIRE Hospitality is a management company specializing in memorable guest experiences and high-quality service at its hotels and resorts. The PM Reservations Agent answers telephone inquiries courteously and uses sales techniques to secure and process guest accommodation reservations promptly and in keeping with quality standards. The role provides information about availability, accommodation types, rates, hotel services, local attractions, and directions; assigns reservations according to guest preferences and availability; and communicates deposit and guarantee policies. The agent also handles guest concerns and complaints, supports group reservations and property updates, and performs reservation-related filing and computer reporting tasks.

Requirements

High school diploma or equivalent.
Comfort and proficiency working with a computer and Microsoft Outlook, Word, and Excel.
Ability to lift, carry, push, or pull 10 pounds.

Nice To Haves

Prior hospitality experience.
Previous experience with hotel property management systems, such as OPERA or OnQ.

Responsibilities

Answer incoming calls from prospective guests in a friendly and timely manner.
Provide accurate information about availability, accommodation types, rates, and other reservation details, and assign reservations according to guest preferences and availability.
Enter and retrieve data using a computer reservation system and use codes for efficiency.
Answer questions about hotel facilities and services, local attractions, and directions; communicate deposit and guarantee policies when requested.
Read materials concerning group reservations, guest concerns, and property updates.
Handle complaints tactfully and negotiate resolutions, such as alternative accommodations when the hotel is sold out.
File registration cards.
Initiate reports and retrieve printed forms from the computer.
Perform other duties as assigned.