Reservations Agent

Fort McDowell Golf Club • Fort McDowell, AZ

1d

About The Position

The Reservations Agent handles incoming calls from individuals and groups interested in staying at We-Ko-Pa Resort. The agent helps callers select accommodations that fit their lodging needs and is assigned revenue goals to support budgeted transient revenue. Revenue goals are assessed and reviewed monthly. Guest satisfaction and effectiveness are measured through an outside shopping service.

The role provides service to both external and internal guests according to the Casino Resort We-Ko-Pa Way Service Standards: Smile and Greet, Name and Meet, and Thank You and Goodbye. The position is regular full-time, non-exempt, and scheduled for 40 hours per week. Compensation is $15.00; the description does not specify a pay period.

Requirements

• High school diploma or equivalent.
• Strong guest service experience.
• A minimum of one year of experience as a reservations agent is preferred.
• Experience with Opera PMS is preferred.
• Qualified applicants who are members of federally recognized Indian tribes may receive preference; to be considered for Indian Preference, applicants must submit a Certificate of Indian Blood (CIB) with their application.

Nice To Haves

• A minimum of one year of experience as a reservations agent.
• Experience with Opera PMS.

Responsibilities

• Handle incoming calls from individuals and groups interested in staying at the resort and help them select suitable accommodations.
• Work toward assigned revenue goals supporting budgeted transient revenue; goals are reviewed monthly.
• Provide exceptional service to external and internal guests according to the resort's We-Ko-Pa Way Service Standards.
• Enter reservation data into the computer system.
• Process payments, confirm arrangements, and discuss rates, events, and promotions with potential guests.
• Record requests for special accommodations and suites.
• Direct calls to the correct guest room or department.
• Process cancellations, modifications, and reservation updates in Opera PMS.
• Use office equipment, including copiers, fax machines, and scanners.
• Know available room types, layouts, and locations; package-plan selling status, rates, and benefits; and resort policies and reservation coding.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED