Reservations Agent

The Crescent Hotel Fort Worth•Fort Worth, TX

About The Position

The Reservations Agent handles reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner. The role quotes available rates and manages bookings according to hotel standards, with a focus on maximizing room revenue and average rates. The agent also supports reservation administration, revenue forecasting, communication with hotel departments and external partners, and Front Desk operations as needed.

Requirements

High school diploma or equivalent required.

Nice To Haves

Experience in a hotel or related field preferred.
College coursework in a related field is helpful.

Responsibilities

Answer incoming calls promptly, attentively, courteously, and efficiently.
Respond to guest inquiries about hotel services, facilities, and hours of operation.
Book room reservations and quote rates using standard scenarios to maximize room revenue and average rate; upsell rooms when possible.
Enter reservations into the computer according to standard operating procedures.
Coordinate with the Sales Department regarding group bookings.
Maintain the availability calendar and communicate relevant information to operations staff.
Maintain accurate files and reports.
Handle special reservations, including VIP reservations, packages, and discounts.
Book and block rooms according to hotel standards for group rooming lists and booking agreements.
Attend meetings and provide input on trends and opportunities to maximize revenue.
Complete forecasts as required by management and forecast packages according to hotel standards.
Monitor daily sales activity and alert the Front Desk Manager about sold-out nights, group status, and potential problems.
Post no-show revenue daily when required at the property.
Process travel agent checks when required at the property.
Perform Front Desk Agent duties and assist at the front desk as needed.
Communicate availability to wholesalers and call area hotels for occupancy information.
File reservations and group contracts.
Review the Reservations logbook and Guest Request log daily.
Send confirmations.
Process advance deposit/balance sheets and brochure requests.
Research travel agent commissions.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law