Reservations Agent

The Joule • Dallas, TX

11d • Onsite

About The Position

The Reservations Agent handles reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner. The role quotes available rates and follows Highgate Hotel standards to maximize room revenue. The position is based at The Joule in Dallas, Texas.

Requirements

• High school diploma or equivalent required.

Nice To Haves

• Experience in a hotel or related field preferred.
• College coursework in a related field is helpful.

Responsibilities

• Answer incoming calls promptly and provide attentive, courteous, and efficient service.
• Respond to guest inquiries about hotel services, facilities, and hours of operation.
• Book room reservations while maximizing room revenue and average rate, use standard rate-quoting scenarios, and upsell rooms when possible.
• Enter reservations into the computer according to standard operating procedures.
• Communicate and work with the Sales Department regarding group bookings.
• Maintain the availability calendar and communicate relevant information to operations staff.
• Maintain accurate files and reports.
• Handle special reservations, including VIP reservations, packages, and discounts.
• Book and block rooms according to hotel standards for group rooming lists and booking agreements.
• Attend meetings and provide input on trends and opportunities to maximize revenue.
• Complete forecasts as required by management and forecast packages according to hotel standards.
• Monitor daily sales activity and alert the Front Desk Manager about sold-out nights, group status, and possible problem situations.
• Post no-show revenue daily when required at the property.
• Process travel agent checks when required at the property.
• Perform Front Desk Agent duties and assist at the front desk as needed.
• Communicate availability to wholesalers and call area hotels for occupancy information.
• File reservations and group contracts.
• Review the Reservations logbook and Guest Request log daily.
• Send confirmations and process advance deposit and balance sheets.
• Process brochure requests and research travel agent commissions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED