Reservations Agent- PM

High Peaks Resort•Lake Placid, NY

About The Position

SPIRE Hospitality is a hotel and resort management company focused on guest experiences and service. The PM Reservations Agent answers telephone inquiries courteously and uses sales techniques to secure and process guest accommodation reservations promptly and to high quality standards. This role provides information about availability, accommodations, rates, hotel services, facilities, and local attractions; enters and retrieves reservation information using a computer reservation system; and handles guest concerns and reservation-related tasks. The position pays $19.00 per hour and works the 3 p.m.–11 p.m. shift.

Requirements

High school diploma or equivalent.
Comfort and proficiency working with a computer and Microsoft Outlook, Word, and Excel.

Nice To Haves

Prior hospitality experience.
Previous experience with hotel property management systems (PMS), such as OPERA or OnQ.

Responsibilities

Answer incoming calls from prospective guests in a friendly and timely manner.
Provide accurate information about availability, accommodation types, rates, and related details, and assign reservations according to guest preferences and availability.
Enter and retrieve data using a computer reservation system and use codes to work efficiently.
Answer questions about hotel facilities and services, local attractions, and directions.
Communicate applicable deposit and guarantee policies when requested.
Read materials concerning group reservations, guest concerns, and property updates.
Handle complaints tactfully and negotiate resolutions, such as alternative accommodations when the hotel is sold out.
File registration cards.
Initiate reports and retrieve printed forms from the computer.
Perform other duties as assigned.