Director, Agent Platform Product Management

RingCentral•Belmont, CA

About The Position

RingCentral is seeking a Director, Agent Platform Product Management to own the platform on which developers build, test, and run voice agents on a global communications network. The platform brings together voice, messaging, agent runtime, and human handoff. This is a hands-on role, building alongside the team and helping developers adopt a platform for creating AI agents that communicate with customers. The role sets the strategy and roadmap for agent-building tools, runtime, testing, and evaluation; grows developer activation, adoption, and retention; and advances natural, low-latency conversations. It also shapes deployment options across developers’ own clouds, hybrid setups, and fully hosted environments, as well as packaging and usage-based pricing. The director works with engineering, design, and adjacent product teams, builds specifications and prototypes, uses the product and analyzes its data, applies AI coding tools, and reports progress to executive leadership. Success is measured by developer activation, adoption, and retention; developers building and running agents on the platform; growth in live agent usage; conversation latency and quality; and revenue growth.

Requirements

10+ years of product experience, including 5+ years on developer platforms, real-time media, or voice AI.
Experience growing a developer product across sign-up, activation, adoption, retention, and community.
Hands-on product experience, including writing specifications, building prototypes, and using the product daily.
Experience building with AI coding agents every day and changing how a team works through AI-native software development.
Experience shipping a voice agent product or real-time platform at scale and with revenue.
Deep fluency in speech-to-speech, turn-taking, WebRTC, and SFUs.
Experience pricing and metering a usage-based platform.

Responsibilities

Set the strategy and roadmap for the agent builder, runtime, tools, testing, and evaluation.
Drive developer growth, including platform activation, adoption, and retention.
Deliver natural, low-latency conversations, including turn-taking, handling interruptions, and speech quality.
Enable developers to deploy agents in their own cloud, in a hybrid setup, or in a fully hosted environment.
Define packaging and usage-based pricing.
Stay hands-on by writing specifications, prototyping, building agents on the product, and analyzing data using AI coding tools.
Run the team AI-natively, using AI to build specifications, prototypes, tests, and analysis.
Partner with engineering, design, and adjacent product teams.
Report progress to executive leadership.
Make decisions about what to build and what to partner for, including when data is incomplete.

Benefits

Comprehensive medical, dental, vision, disability, and life insurance.
Health Savings Account (HSA), Flexible Spending Accounts (FSAs), and commuter benefits.
401(k) match and employee stock purchase plan (ESPP).
Paid time off and paid sick leave.
Paid parental and pregnancy leave.
Family-forming benefits, including IVF, preservation, and adoption support.
Emergency backup care for children, adults, and pets.
Employee Assistance Program (EAP) with counseling sessions available 24/7.
Free legal services, including legal advice, document creation, and estate planning.
Employee bonus referral program.
Debt refinancing assistance.
Employee perks and discounts program.
Variable pay and equity eligibility for the stated Belmont, CA compensation offer.