AGENT PLATFORM MANAGER

Dollar General • Goodlettsville, TN

11d

About The Position

The Agent Platform Manager is responsible for the operational foundation that enables reliable, governed, and scalable agentic systems. The role manages platform operations, standards, observability, controls, and service reliability, while partnering with engineering and business teams to provide a dependable agent platform. Responsibilities include managing platform environments, deployments, availability, performance, incident response, governance, access controls, lifecycle processes, scalable platform services, monitoring, security, production support, roadmaps, capacity planning, documentation, operational metrics, and continuous improvement.

Requirements

• Strong knowledge of cloud platforms, software platforms, APIs, deployment practices, and production operations.
• Understanding of agentic/AI application architectures and the operational requirements of AI-enabled systems.
• Strong problem-solving, incident-management, and root-cause-analysis skills.
• Knowledge of security, access management, governance, observability, and reliability practices.
• Ability to manage competing priorities and communicate clearly with technical and non-technical stakeholders.
• Strong project and operational management skills, with attention to detail and deadlines.
• Proficiency with Microsoft Office and technology-management tools.
• Bachelor's degree in computer science, information technology, engineering, or a related field, and 6+ years of experience in platform engineering, cloud operations, software engineering, or related technology roles, including team leadership, management, or technical leadership experience. An equivalent combination of education and/or experience may be considered.

Nice To Haves

• Experience supporting AI/agent platforms.

Responsibilities

• Manage day-to-day operations and reliability of the agent platform, including environments, deployments, availability, performance, and incident response.
• Establish and administer platform governance, access controls, operational standards, and lifecycle processes for agentic capabilities.
• Partner with engineering teams to design and maintain scalable platform services, reusable components, integrations, and deployment patterns.
• Develop monitoring, observability, resiliency, security, and operational controls to identify and address platform risks before they affect business operations.
• Coordinate production support, issue resolution, root-cause analysis, and service improvements across technology partners and vendors.
• Maintain platform roadmaps, capacity plans, documentation, and operational metrics; communicate status, risks, and improvement opportunities to leadership.
• Drive continuous improvement of platform processes, tooling, automation, and cost efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager