Director, Account Services

Mutual Group•Westlake Village, CA

20h

About The Position

Mutual Group is seeking an experienced operations leader to run the New Accounts and Maintenance area of its Account Services function. The Director owns new account opening, account maintenance, cashiering, quality control, account data, and coordination with account supervision. The role reports to the Vice President, Account Services, leads a team of experienced associates, and serves as the first point of escalation for their work. It is a hands-on operating role requiring the ability to perform broker-dealer and RIA operations, manage queues and turnaround standards, and document and train processes so they are followed consistently. The Director leads and holds associates accountable; oversees new account establishment and maintenance; coordinates with custodians Charles Schwab and Fidelity (NFS); manages cash and securities movement and related requests; and owns account data integrity, quality reviews, reconciliation, audits, reporting, and data-feed requests. The role coordinates with Account Supervision and Compliance, develops and documents processes, trains associates, and recommends automation and workflow improvements to the Vice President, Account Services. Mutual Group serves independent financial advisors throughout the United States. The company describes itself as collaborative, client-focused, authentic, knowledgeable, and innovative. The position is located in Westlake Village, California, and is full-time. Salary is $95,000 to $120,000, commensurate with experience.

Requirements

Seven or more years of broker-dealer or RIA operations experience, including new accounts, account maintenance, and cashiering.
At least three years of experience leading people.
Series 7 required.
Working knowledge of custodial and brokerage platforms, including Charles Schwab, Fidelity, and NFS.
Working knowledge of NIGO, ACAT, and money movement controls.
Ability to manage queues, service levels, and quality reviews and use metrics to manage work.
Ability to document processes, train associates, and hold them accountable to established processes.
Clear, direct communication, including raising difficult matters early and operating with no surprises.
Organized and steady under volume, with the ability to step in and perform the work when needed.
Bachelor's degree in business or a related field, or equivalent experience.

Nice To Haves

Series 24, or Series 9 and 10.

Responsibilities

Lead, manage, and hold New Accounts and Maintenance associates accountable; set priorities, ensure queues are covered, coach employees, and conduct check-ins and year-end evaluations.
Serve as the first point of escalation for account issues and personally handle the most difficult cases when needed.
Raise capacity, custodian, and risk issues to the Vice President, Account Services early and with a recommendation.
Own new account establishment, including transition paperwork, account opening and tagging, change-of-broker-dealer processing and tracking, and identification and resolution of NIGO items.
Own account maintenance, including account feature updates, account changes and closures, terminated representative account processing, and information requests.
Coordinate day-to-day with Charles Schwab and Fidelity (NFS) to resolve issues and process requests.
Oversee cash and securities movement, direct business money movement, fee debits, and ACAT transfers, ensuring accurate documentation and timely execution.
Support advisors and clients with self-cashiering guidance and requests.
Maintain data-field and representative-code integrity across systems and custodians.
Own quality-control reviews, account reconciliation, quarterly account audits, quarterly account quality and performance reporting, and data-feed requests.
Coordinate with Account Supervision and Compliance so Home Office Principal reviews, audits, and escalations keep account activity within regulatory and internal standards.
Document processes, train associates, and improve processes so they are consistently followed.
Identify automation and workflow improvements and present recommendations to the Vice President, Account Services.