Account Director, Asset Services
About The Position
The Account Director, Asset Services, based in the Twin Cities, leads cross-functional teams and account management services, with multiple Property and Facility Managers reporting to the role. The position has managerial oversight of a portfolio of client facilities and serves as an integrated team member, developing and managing services that include Facility and Property Management, space planning, lease administration, project management, and asset management and transaction management oversight. The role provides leadership and management across account service delivery standards, client experience and relationship management, talent and team development, and financial performance. The Account Director maintains an understanding of clients’ business goals, sets account strategy and performance metrics, oversees account management activities and direct reports, and identifies opportunities to expand existing services and develop new business. The position also provides day-to-day leadership and support to account staff, partners with clients, and presents written recommendations, financial reports, and monthly summaries in accordance with contractual requirements. It develops strategic and occupancy plans, identifies cost efficiencies, ensures compliance with company policies and procedures, and maintains account profitability in line with corporate forecasts and standards.
Requirements
- Bachelor’s degree in business, real estate management, or a related field.
- 10 or more years of management-level or similar experience.
- Experience in commercial real estate, directly leading and managing multidisciplinary teams.
- Experience analyzing commercial lease and contract language.
- Experience with cross-functional, integrated facility management services.
- Leadership and customer relationship management experience in commercial real estate.
- Strong communication and presentation skills.
- Financial management acumen.
Nice To Haves
- CFM, FMA, RPA, CPM, or CCIM industry certifications are recommended.
- Other technical training or certifications are a plus.
Responsibilities
- Maintain a strategic understanding of clients’ business goals and strategies.
- Establish and implement overall account strategy and performance metrics.
- Oversee account management activities and direct reports.
- Identify service solutions to expand existing client services and pursue new business development opportunities.
- Engage subject matter experts to bring best practices to clients.
- Provide day-to-day leadership and contributing support to account staff.
- Establish a strong partnership with the client.
- Present written recommendations to clients, including economic justifications, financial reports, and monthly summary reporting in line with contractual requirements.
- Develop strategic plans and occupancy strategies and identify cost-efficiency opportunities, and gain approval for them.
- Ensure compliance with company policies and procedures.
- Ensure account profitability in line with corporate forecasts and standards.
- Lead and manage a portfolio of client facilities and services, including Facility and Property Management, space planning, lease administration, project management, and asset and transaction management oversight.
- Provide leadership across service delivery, client experience and relationship management, talent and team development, and financial performance.
Benefits
- Eligible employees may enroll in health, vision, and dental insurance programs.
- Flexible spending accounts and health savings accounts.
- Retirement savings plans.
- Life and disability insurance programs.
- Paid and unpaid time away from work.
- Competitive pay, subject to eligibility factors.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
