Asset Services Technical Director

JLL • Atlanta, CO

6d • Remote

About The Position

The Asset Services Technical Director is a senior leader in JLL Real Estate Due Diligence (JREDD), responsible for strategic direction and national operational oversight of Facility Condition Assessment (FCA) and Regulatory Compliance Audit services. The role partners directly with the Global Leader of Asset Services to shape and execute business strategy, grow revenue sustainably, and uphold technical and professional standards across the Asset Services platform. It provides enterprise-level leadership in technical operations, talent development, quality and risk management, and service innovation.

The director oversees complex, multi-market client portfolios and serves as an executive relationship owner, representing Asset Services in business development, industry forums, and client engagements. The role advances scalable national FCA delivery through continuous improvement of service frameworks, technical standards, operational processes, templates, scopes, and field assessment tools. It also carries broad decision-making authority over priorities, deadlines, and resource allocation across the practice. The position is remote, located in Atlanta, Georgia, and does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• Bachelor’s degree (BA/BS) in architecture, engineering, or a related technical discipline.
• At least 15 years of progressively responsible commercial building evaluation experience, including extensive use of ASTM E2018 and Facility Condition Assessment methodologies across diverse asset classes.
• At least 12 years of client management, strategic account development, and leadership of multidisciplinary technical service teams.
• At least five years of senior leadership experience directly managing multilevel teams and accountability for business-line financial performance.
• Demonstrated success driving revenue growth, managing operational costs, and scaling technical service organizations nationally or across multiple markets.
• Expert knowledge of FCA scope requirements and specialty applications including seismic, roofing, building envelope, conveyance, ADA, and MEP evaluations.
• Active Professional Engineer (PE) or Registered Architect (RA) license.
• Exceptional ability to interpret complex business and technical documents and translate findings into strategic recommendations for executive and client audiences.
• Distinguished written, verbal, interpersonal, and consultative communication skills, including the ability to represent JREDD and Asset Services in senior client and industry engagements.
• Ability to navigate and resolve sensitive, high-stakes matters with clients, regulatory bodies, and internal leadership using sound judgment and diplomacy.
• Experience presenting strategic briefings, technical content, and business cases to C-suite and board-level audiences.
• Advanced knowledge of financial terms, principles, and performance metrics, with ability to develop business cases, interpret financial statements, and manage complex P&L responsibilities.
• Exceptional analytical and strategic problem-solving skills, and expert judgment in developing enterprise-level solutions.
• Advanced proficiency with technology platforms and Microsoft Office Suite.
• Outstanding time management, organizational, and prioritization skills; capacity to lead multiple high-value concurrent engagements in a fast-paced environment.
• Strong negotiation skills and ability to align internal and external stakeholders around shared objectives.
• Ability to exercise broad autonomous decision-making and manage priorities, deadlines, and resource allocation at a national scale.
• Authorized to work in the United States without visa sponsorship.

Nice To Haves

• An advanced degree is preferred.
• Familiarity with project management, data analytics, and reporting tools relevant to technical due diligence services.

Responsibilities

• Lead and oversee national production operations for the Asset Services Facility Condition practice, including accountability for revenue targets, gross profit margin, and business-line financial health.
• Review Facility Condition Assessment reports at a senior level to ensure compliance with JREDD quality standards, client protocols, ASTM E2018, and applicable regulations.
• Establish and develop executive-level client relationships, identify opportunities to expand service scope, resolve escalated issues, and align delivery with clients’ evolving portfolio objectives.
• Partner with the Global Leader of Asset Services to define and implement business strategy, including market expansion, service innovation, and competitive positioning.
• Provide executive oversight of project management staff nationally and ensure consistent application of policies, technical standards, and operational procedures.
• Serve as a senior subject matter expert in building systems and conditions, MEP, structural systems, building envelope, seismic risk, and ADA compliance for Facility Condition Assessments.
• Lead business development efforts, including pursuit strategy, RFP responses, and presentations of JREDD Asset Services capabilities to JLL IFM accounts, REMS verticals, institutional clients, and investment managers.
• Design, develop, and govern standardized service templates, scope frameworks, and field assessment tools for scalable, repeatable FCA delivery.
• Monitor industry trends, regulatory developments, and emerging best practices to inform service evolution and maintain technical leadership.
• Provide senior leadership and formal supervision across multiple functional and operational teams.
• Partner with the business leader on final decisions regarding recruitment, selection, promotion, advancement, and corrective action for direct reports and their teams.
• Establish and monitor staffing strategies, workforce planning, and resource allocation in line with revenue goals and national service demands.
• Oversee performance management, development planning, and compensation recommendations for direct reports and their teams.
• Mentor and coach team members, develop future leaders, and reinforce a culture of accountability, collaboration, and professional excellence.
• Manage business cases, financial statements, complex P&L responsibilities, operational costs, and business-line performance.
• Set and adjust priorities, deadlines, and resource allocation nationally across the Facility Condition practice.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior