Account Director, Asset Services

Cushman & Wakefield•Saint Paul, MN

18h

About The Position

The Account Director, based in the Twin Cities, leads cross-functional teams and account management services, with multiple Property and Facility Managers reporting to the role. The position provides managerial oversight of a portfolio of client facilities and works as an integrated team member to develop and manage services including Facility and Property Management, space planning, lease administration, project management, and asset management and transaction management oversight. The Account Director provides leadership across account service delivery standards, client experience and relationship management, talent and team development, and financial performance. The role maintains a strategic understanding of clients’ business goals, establishes account strategy and performance metrics, supports account staff, and builds strong client partnerships. It also develops strategic plans, occupancy strategies, and cost-efficiency opportunities while ensuring compliance with company policies and account profitability.

Requirements

10 years or more of management-level or similar experience.
Experience in Commercial Real Estate, directly leading and managing multidisciplinary teams.
Experience analyzing commercial lease and contract language.
Bachelor’s degree in business, real estate management, or a related field.
Experience with cross-functional, integrated facility management services.
Leadership and customer relationship management experience in Commercial Real Estate.
Strong communication and presentation skills.
Financial management acumen.

Nice To Haves

CFM, FMA, RPA, CPM, or CCIM industry certifications are recommended.
Other technical training or certifications are a plus.

Responsibilities

Maintain a strategic understanding of clients’ business goals and strategies.
Establish and implement overall account strategy and performance metrics.
Oversee account management activities and direct reports.
Identify service solutions that expand existing client services and support new business development.
Engage subject matter experts to bring best practices to clients.
Provide day-to-day leadership and contributing support to account staff.
Establish strong partnerships with clients.
Present written recommendations, including economic justifications, financial reports, and monthly summary reporting in line with contractual requirements.
Develop strategic plans, occupancy strategies, and identified cost-efficiency opportunities and gain approval for them.
Ensure compliance with company policies and procedures.
Ensure account profitability in line with corporate forecasts and standards.