Direct Sales Representative

Oriental Bank

About The Position

The Direct Sales Representative promotes and sells OFG banking and financial products and services to existing and prospective customers through phone and digital channels. The role supports sales campaigns, customer retention initiatives, cross-selling efforts, and business development while following established procedures, regulatory requirements, and service standards. The employee also supports customer profiling, maintains accurate customer information in the Bank’s core systems, identifies and reports system or access issues, and refers complex service requests to appropriate support units. The employee is expected to perform quality work within deadlines, with or without supervision; communicate and coordinate effectively with employees and other organizations; and contribute both independently and as part of a team. Employees must maintain knowledge of Bank Secrecy Act regulations and other applicable regulatory, security, and bank policies and procedures. The position is of indefinite duration and requires permanent or ongoing U.S. work authorization, which the employee is responsible for maintaining. This description outlines the general nature and level of the work and is not a contract or a comprehensive list of duties. Responsibilities may change, and management may assign or reassign duties. Reasonable accommodation for physical or mental disabilities will be considered on a case-by-case basis.

Requirements

Associate’s degree in Marketing, Management, Banking, Business Administration, or a related field.
At least one year of relevant experience in a call center environment.
Education and experience requirements may be substituted with an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
Strong verbal and written communication skills in Spanish and English; Spanish and English proficiency is described as intermediate/advanced.
Ability to manage multiple tasks effectively in a fast-paced environment.
Proficiency in Microsoft Office applications, including Excel and PowerPoint.
Strong customer service, sales, and relationship management skills.
Customer sales and business development skills.
Knowledge of customer retention strategies, CRM systems, and call management systems.
Teamwork and collaboration skills.
Customer service excellence, multitasking, and time management skills.
Banking products and services knowledge.
Attention to detail and documentation accuracy.
Ability to identify customer needs and recommend appropriate solutions.
Legally authorized to work in the United States, with permanent or ongoing work authorization.

Nice To Haves

Banking industry knowledge is preferred.

Responsibilities

Promote and sell OFG banking and financial products, services, campaigns, special projects, and marketing initiatives through phone and digital media channels.
Conduct inbound and outbound sales calls to prospective customers and manage inbound sales opportunities from current clients.
Maintain quality, professionalism, customer satisfaction, and compliance in inbound and outbound communications.
Promote cross-selling opportunities and conduct customer profiling during interactions.
Prepare and submit reports requested by the Sales Manager on time and according to quality standards.
Verify application performance and provide feedback about system access, downtime, usability, and performance issues.
Update customer contact, demographic, and profile information in the Bank’s core systems.
Forward complex customer service requests to the appropriate support units for resolution.
Report incidents involving access, security, system unavailability, database segmentations, procedures, or application experience.
Explain and apply departmental standards, policies, procedures, and eligibility criteria when interviewing customers and collecting information.
Assist with customer retention initiatives and maintain positive customer relationships.
Perform other duties as assigned.
Maintain knowledge of Bank Secrecy Act regulations and other regulatory, security, and bank policies and procedures.
Maintain eligible work authorization throughout employment.