Direct Sales Representative - Base Pay + Uncapped Incentive (Hybrid - Phoenix, AZ)

Farmers Insurance•Phoenix, AZ

1d•$38,025 - $67,500•Hybrid

About The Position

Farmers is hiring Direct Sales Representatives for its January 2027 class. In this hybrid role, representatives respond to inbound calls, promote Farmers insurance products, consult with prospective customers to understand their needs, and sell suitable products. Representatives may also make outbound calls to increase sales potential. The position combines customer service and relationship building with quoting, closing sales, and identifying cross-selling and upselling opportunities. The role offers guaranteed annual base pay of $38,025–$67,500, based on experience, plus uncapped performance-based incentives. The additional incentive averages up to $27,300 annually, while top performers may earn up to an additional $75,000 over base pay. A 5% bilingual incentive is also noted. The position is based at the Farmers office at 2400 N. Farmers Way in Phoenix, Arizona. Employees living within 50 miles of a Farmers corporate office work in a hybrid model, with at least three days in the office and up to two days virtual each week after training. Initial training may require in-office attendance. Qualified candidates in Pacific and Mountain time zones may also be considered for fully virtual roles. This is a full-time position requiring 40 hours per week across five 8-hour shifts. Candidates must be available for shifts assigned according to business needs, including possible evenings, rotational Saturdays, and holidays. Training hours are 8:30 a.m.–5 p.m. Arizona time. Department hours are Monday–Friday, 7 a.m.–9 p.m. Central time, and rotational Saturdays, 8 a.m.–4:30 p.m. Central time.

Requirements

At least one year of sales or related experience in a sales environment.
Property and Casualty License.
High school diploma or equivalent.
Proven ability to meet quotas, metrics, and goals.
Ability to work in a fast-paced, high-energy environment.
Desire to build a long-term career in the insurance industry.
Ability to take initiative, solve problems, and prioritize tasks.
Direct sales skills and aptitude for influencing customers and closing sales.
Excellent written and verbal communication skills, including adapting communication style to each call and explaining complex policy and coverage information clearly.
Must be eligible to obtain resident and non-resident property and casualty licenses in all required states.
Must be available to work any assigned shifts within department hours, potentially including evenings, Saturdays, and holidays.

Nice To Haves

Bilingual ability, eligible for a 5% incentive.

Responsibilities

Sell insurance products to inbound callers by gathering customer information, generating quotes, and binding business; make outbound calls in some instances.
Provide exceptional customer service and build strong customer relationships.
Educate customers about coverage and costs so they can select an appropriate option.
Qualify customers for other products and services to create cross-selling and upselling opportunities.
Navigate multiple computer systems while interacting with customers.

Benefits

Competitive benefits package
Performance-based incentive and bonus opportunity based on company and individual performance
401(k)
Medical insurance
Dental insurance
Vision insurance
Health savings and flexible spending accounts
Life insurance
Paid time off
Paid parental leave
Tuition assistance