Direct Sales Representative : Base Pay + Uncapped Incentive (Hybrid - Kansas City)

Farmers Insurance • Kansas City, KS

5d • Hybrid

About The Position

The Direct Sales Representative sells insurance products to inbound callers by gathering customer information, generating quotes, and binding business. Some outbound calls may also be required. The representative provides exceptional customer service, builds relationships, explains coverage and costs so customers can select appropriate options, and identifies opportunities to cross-sell or upsell other products and services. The role involves navigating multiple computer systems while interacting with customers.

This is a hybrid role based at 10200 Abilities Way, Kansas City, Kansas. Employees who live within 50 miles of a Farmers corporate office work in the office at least three days per week and virtually up to two days per week after training; initial training may require in-office attendance, with days varying according to business needs. The assigned shift may vary. Candidates must be available for shifts within department hours, which can include evenings, Saturdays, and holidays. The role is full-time, with five 8-hour shifts per week, totaling 40 hours.

The guaranteed annual base pay is $40,268–$67,500, based on experience, plus uncapped performance-based incentives. Average additional incentive earnings may reach $27,300 annually, and top performers who consistently meet or exceed goals may earn up to $75,000 in additional annual incentive pay. A 5% bilingual incentive and a competitive benefits package are also mentioned.

Requirements

• At least one year of experience in a sales environment.
• Active Property & Casualty License.
• Proven ability to meet quotas, metrics, and goals.
• Ability to work in a fast-paced, high-energy environment.
• Interest in a long-term career in the insurance industry.
• Ability to take initiative, solve problems, and prioritize tasks.
• Direct sales skills and the ability to influence customers and close sales.
• Excellent written and verbal communication skills, including adapting communication style to each call and explaining complex policy and coverage information in understandable terms.
• High school diploma or GED.
• Availability to work assigned shifts within department hours, including evenings, Saturdays, and holidays as needed.

Nice To Haves

• Bilingual ability, which qualifies for a 5% incentive.
• Self-motivation and a goal-oriented approach.
• Customer focus and the ability to build trust and tailor solutions with empathy.
• Comfort navigating systems and adapting to change.
• Openness to feedback and learning.
• Accountability and reliability.

Responsibilities

• Sell insurance products to inbound callers by gathering customer information, generating quotes, and binding business; make outbound calls in some instances.
• Provide exceptional customer service and build strong customer relationships.
• Educate customers about coverage and costs so they can select an appropriate option.
• Qualify customers for other products and services to create cross-selling and upselling opportunities.
• Navigate multiple computer systems while interacting with customers.

Benefits

• Competitive benefits package.
• Uncapped performance-based incentive, with average additional annual earnings of up to $27,300 and top-performer additional annual earnings of up to $75,000.
• 5% bilingual incentive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED