Dining Systems Supervisor (Full Time And Part Time)

Compass Group • Austin, TX

11d • Onsite

About The Position

The Dining Systems Supervisor coordinates patient meal service, including menu selections, tray assembly, delivery and pickup, and special requests through the Dining on Call Program. The supervisor ensures employees are adequately trained and units are properly staffed, and oversees the systems and processes used to meet the service’s strategic and operational objectives. This role is responsible for Nutrition Operators, Workstation Associates, and Wait Staff Associates.

The supervisor coordinates daily and weekly staff activities, develops and posts schedules, supports employee selection and orientation, and communicates changes to job flows. The role works with Nutrition Operators and nursing to accommodate prescribed diets, food allergies and sensitivities, and cultural, ethnic, and religious preferences while following diet-order limitations. It evaluates meal selection and tray service processes, responds to patient needs and concerns, helps ensure patients receive a visit from management or a professional team member during their hospital stay, and communicates patient-related concerns to appropriate personnel.

The role also oversees action plans as appropriate, completes required documentation and reports, and follows applicable regulatory, dietary, health, sanitation, and HACCP standards. Full-time and part-time schedules are available; days and hours may vary and include AM and PM shifts, weekends, and holidays.

Requirements

• Two years of previous food service and patient service supervisory experience in a healthcare setting.

Responsibilities

• Coordinate patient meal service, including menu selection, tray assembly, delivery and pickup, and special requests through the Dining on Call Program.
• Ensure employees are adequately trained and service units are properly staffed.
• Oversee Nutrition Operators, Workstation Associates, and Wait Staff Associates, as well as systems and processes for meeting Dining on Call objectives.
• Assist with employee selection and orientation and oversee training of Dining on Call staff.
• Work with Nutrition Operators to provide menu alternatives permitted by prescribed diets and accommodate allergies, sensitivities, and cultural, ethnic, and religious preferences.
• Evaluate patient meal selections, tray completion, delivery, and retrieval on a daily basis.
• Respond to patient needs and promptly resolve complaints or report requests for assistance to a supervisor as appropriate.
• Ensure special and modified diet restrictions are followed while meeting food preferences within diet-order guidelines.
• Oversee development and implementation of action plans within Dining on Call, as appropriate.
• Coordinate and oversee daily and weekly activities performed by Dining on Call staff.
• Develop and post employee schedules according to department policy.
• Update and communicate changes to Dining on Call position workflows.
• Work with nursing to ensure diet prescriptions are accurate and patient food needs are met.
• Communicate patient-related problems or concerns to appropriate personnel in a timely manner.
• Submit required documentation, reports, and logs accurately and on time.
• Visit patients on an assigned nursing unit or area and help ensure each patient is visited by a management or professional team member at least once during their hospital stay.
• Comply with regulatory agency standards, including federal, state, and JCAHO requirements, and with applicable health, sanitation, and department procedures.
• Follow HACCP guidelines when receiving, assembling, and distributing food supplies.
• Perform other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts
• Associates may be eligible for paid and/or unpaid time off in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed