DINING SYSTEMS SUPERVISOR (FULL TIME)

Compass Group•Gainesville, FL

3d•$16 - $21•Onsite

About The Position

The Dining Systems Supervisor coordinates patient meal service for the Dining on Call program, including menu selections, tray assembly, delivery and pickup, and special requests. The supervisor ensures employees are adequately trained and units are properly staffed, and oversees the systems and processes used to meet the service’s strategic and operational objectives. The role supervises Nutrition Operators, Workstation Associates, and Wait Staff Associates. It involves coordinating daily and weekly tasks, preparing employee schedules, updating job flows, working with nursing staff to support accurate diet prescriptions, and communicating patient-related concerns. The supervisor helps ensure dietary restrictions and patient preferences are accommodated within prescribed diet guidelines, responds to patient concerns, and monitors meal selection, tray completion, delivery, and retrieval. The position also includes patient visits, timely completion of required reports and records, and compliance with regulatory, health, sanitation, and HACCP requirements. Other duties may be assigned.

Requirements

Previous customer service and hospitality experience is required.
Must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.

Nice To Haves

Open availability is preferred.

Responsibilities

Coordinate patient meal service, including menu selections, tray assembly, tray delivery and pickup, and special requests for the Dining on Call program.
Oversee Nutrition Operators, Workstation Associates, and Wait Staff Associates.
Oversee systems and processes to meet the strategic and operational objectives of the Dining on Call service.
Assist with employee selection and orientation, and oversee training of Dining on Call staff.
Work with Nutrition Operators to provide permitted menu alternatives based on prescribed diets, allergies or sensitivities, and cultural, ethnic, or religious preferences.
Evaluate patient meal selection, tray completion, tray delivery, and tray retrieval processes daily.
Respond to patient needs and resolve concerns or complaints promptly, requesting supervisor assistance when appropriate.
Ensure special and modified diet restrictions are followed while meeting food preferences within diet-order limitations.
Oversee development and implementation of action plans for the Dining on Call service, as appropriate.
Coordinate and oversee daily and weekly activities and tasks performed by Dining on Call staff.
Develop and post employee schedules according to department policy.
Update and communicate changes to Dining on Call job flows, as applicable.
Interact with nursing staff to support accurate patient diet prescriptions and meet patient food needs.
Communicate patient-related problems or concerns to appropriate personnel in a timely manner according to departmental procedures.
Submit required documentation, reports, and logs accurately and on time.
Visit patients on an assigned nursing unit or area and help ensure each patient is visited by a management or professional team member at least once during their hospital stay.
Comply with federal, state, and JCAHO regulatory standards.
Comply with federal, state, and local health and sanitation regulations and department sanitation procedures.
Follow HACCP guidelines when receiving, assembling, and distributing food supplies.
Perform other duties as assigned.