Dining Services Supervisor

Brookdale Senior Living Inc.•Akron, OH

About The Position

The Dining Services Supervisor is responsible for providing residents and guests with a quality dining experience. The role includes greeting and seating residents and guests, maintaining a pleasant and clean dining environment, and overseeing dining services staff when the Manager is absent. The supervisor may also oversee other staff positions and provide supervision for special events. The position assists the Manager with daily supervision, dining room operations, staffing coverage, scheduling, and resident food-service billing. It helps ensure meals and room-service orders are timely and properly presented, plans daily menus according to company standards, and maintains safety and sanitation standards. In consultation with the Director, Dining Services, the supervisor may hire, train, discipline, and terminate departmental employees in accordance with company policy. Brookdale describes opportunities for career growth and professional development, along with health and wellness programs. Benefits vary by employment status. The role requires interaction with residents, co-workers, and vendors, and may involve occasional weekend, evening, or night work when needed for shift coverage. The position requires the ability to walk and stand for long periods and lift up to 50 pounds.

Requirements

High school diploma or equivalent.
Minimum of one to two years of related experience.
Current ServSafe Certification.
Obtain or hold any locally, state, or county-required food-handling or sanitation licenses and certificates.
Ability to read and write English and communicate with residents and other employees.
Ability to follow oral and written directions.
Outgoing, cheerful, energetic, friendly, and organized personality; enjoys working with older adults.
Ability to walk and stand for long periods and lift up to 50 pounds.

Nice To Haves

One-year certificate from a college or technical school.
Prior supervisory experience.

Responsibilities

Assist the Manager with daily supervision of dining services associates.
Ensure smooth and timely opening and closing of the dining room.
Ensure room-service orders are delivered timely and properly and meals are palatable and appetizing in appearance.
Maintain a pleasant and clean dining environment and inspect work to ensure completion.
Adhere to safety and sanitation standards.
Plan daily menus for residents in accordance with company standards and procedures.
Assist in ensuring proper staffing coverage for each shift, including making changes due to absences.
Work with the Dining Room Manager to produce weekly schedules for service staff within budgetary guidelines.
Assist service staff during mealtime as needed; greet and seat residents and guests; and assist with resident billing of food-service charges.
Oversee staff in the Manager’s absence and provide supervision for special events.
In consultation with the Director, Dining Services, hire, train, discipline, and terminate departmental employees in accordance with company policy.
Develop and maintain good working relationships with interdepartmental personnel to help ensure food service is properly maintained and meets residents’ needs.

Benefits

Medical, dental, and vision insurance for eligible part-time and full-time associates.
401(k) for eligible part-time and full-time associates; temporary associates may also participate.
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside California.
Optional identity theft protection and pet insurance.
Paid time off for eligible full-time associates.
Paid holidays for eligible full-time associates.
Company-provided life insurance for eligible full-time associates.
Adoption benefit for eligible full-time associates.
Short- and long-term disability for eligible full-time associates.
Flexible Spending Accounts for eligible full-time associates.
Health Savings Account for eligible full-time associates.
Optional life and dependent life insurance for eligible full-time associates.
Optional accident, critical illness, hospital indemnity insurance, and legal plan for eligible full-time associates.
Tuition reimbursement for eligible full-time associates.
Professional development and ongoing health and wellness programs.
Qualified associates who have been with the company for at least a year may receive an advance of naturalization application fees, up to $725, less applicable taxes and withholding.