Dining Services Supervisor

Westminster Communities of Florida•Tallahassee, FL

About The Position

The Dining Services Supervisor leads the daily operation of the dining room to ensure residents and guests receive the Westminster dining experience. The role provides hands-on supervision of dining room staff, coordinates service with the culinary team, maintains dining room standards, and ensures food and beverage service is professional, accurate, timely, and consistent. The supervisor oversees dining room operations during assigned stations and meal services, directs and supports team members, and maintains a welcoming dining environment. The role also trains and coaches staff, supports special events and catered functions, monitors resident feedback, and resolves service concerns or escalates them to leadership as appropriate. The position requires compliance with applicable Westminster Communities employment rules, policies, standards, and guidelines.

Requirements

High school diploma or equivalent.
At least 3 years of experience in a high-volume dining setting, with a strong focus on customer service, hospitality, and resident or guest satisfaction.
Supervisory leadership experience.
Proficiency with computer programs, including Microsoft Office.
Florida Safe Staff Certification, or the ability to obtain certification within 90 days of hire.
Ability to read, write, and communicate effectively in English and understand and follow written and verbal instructions.
Ability to work cooperatively and efficiently in a team environment.
Ability to work independently, prioritize tasks effectively, and resolve challenges through practical problem-solving.
Ability to remain calm and effective in a fast-paced, high-pressure environment.
Ability to follow directions, communicate effectively, and give direction.
Ability to learn computer programs as defined by Westminster Communities of Florida.
Ability to sit, stand, walk, bend, reach, grasp, hear, taste, smell, see, and perform tasks requiring manual and finger dexterity.
Ability to lift up to 50 pounds as required to perform essential functions.
Ability to meet the position's criminal background screening requirement.

Responsibilities

Lead and supervise dining room operations during assigned stations and meal services.
Direct, assign, and monitor the responsibilities of servers and dining room team members.
Operate and train team members on the point-of-sale system.
Support pre-service huddles and communicate daily specials, menu changes, events, service expectations, and operational priorities.
Monitor the dining room throughout service and provide immediate direction and support to servers, maintaining urgency during peak meal service.
Demonstrate professional service, teamwork, and gracious hospitality.
Assist with opening and closing procedures and ensure assigned duties are completed.
Maintain a welcoming, professional, and engaging dining environment, with a visible presence throughout service.
Anticipate resident and guest needs and ensure requests are addressed promptly.
Conduct table touches and follow up on service and food concerns.
Resolve routine service issues professionally and escalate concerns to the Dining Director or appropriate leader when necessary.
Monitor resident feedback and communicate recurring concerns to leadership.
Develop positive relationships with residents and demonstrate familiarity with preferences when appropriate.
Monitor order accuracy, ticket times, food delivery, beverage service, table maintenance, and overall service flow.
Ensure menus, table settings, service stations, condiments, and other dining room supplies are prepared and maintained.
Monitor the pace of service and make adjustments to maintain an efficient dining experience.
Support special events, private dining, catered functions, and other dining activities.
Train new servers and dining room team members on service standards, procedures, menu knowledge, and resident hospitality.
Provide coaching and real-time feedback to dining room staff.
Comply with applicable employment rules, policies, standards, and guidelines.