Dining Services Supervisor

Westminster Oaks•Tallahassee, FL

About The Position

The Dining Services Supervisor leads the daily operation of the dining room and helps ensure residents and guests receive the Westminster dining experience. The role provides hands-on supervision of dining room staff, coordinates service with the culinary team, maintains dining room standards, and ensures food and beverage service is professional, accurate, timely, and consistent. The supervisor leads meal service, assigns and monitors team responsibilities, supports staff training and development, addresses routine service issues, and maintains a welcoming dining environment. The position also supports special events, private dining, catered functions, and other dining activities. The job description notes that assignments and responsibilities are not limited to those listed. A criminal background screening is required.

Requirements

High school diploma or equivalent.
At least 3 years of experience in a high-volume dining setting focused on customer service, hospitality, and resident or guest satisfaction.
Supervisory leadership experience.
Proficiency with computer programs, including Microsoft Office.
Florida Safe Staff Certification, or ability to obtain it within 90 days of hire.
Ability to read, write, and communicate effectively in English and understand and follow written and verbal instructions.
Ability to work cooperatively and efficiently in a team environment.
Ability to work independently, prioritize tasks effectively, and resolve challenges through practical problem-solving.
Ability to remain calm and effective in a fast-paced, high-pressure environment.
Ability to follow directions and communicate effectively and give direction.
Ability to learn computer programs designated by Westminster Communities of Florida.
Ability to sit, stand, walk, bend, reach, grasp, hear, taste, smell, see, and perform tasks requiring manual and finger dexterity.
Ability to lift up to 50 pounds as required to perform essential job functions.
Must complete a criminal background screening.

Responsibilities

Lead and supervise dining room operations during assigned stations and meal service.
Direct, assign, and monitor server and dining room team responsibilities.
Operate the point-of-sale system and support training on its use.
Support pre-service huddles and communicate daily specials, menu changes, events, service expectations, and operational priorities.
Monitor the dining room during service and provide immediate direction and support to servers, particularly during peak service.
Model professional service, teamwork, and gracious hospitality.
Assist with opening and closing procedures and ensure assigned duties are completed.
Maintain a welcoming, professional, and engaging dining environment, remaining visible in the dining room throughout service.
Anticipate resident and guest needs and ensure requests are addressed promptly.
Conduct table touches and follow up on service and food concerns.
Resolve routine service issues professionally and escalate concerns to the Dining Director or another appropriate leader when necessary.
Monitor resident feedback and communicate recurring concerns to leadership.
Develop positive relationships with residents and demonstrate familiarity with their preferences when appropriate.
Monitor order accuracy, ticket times, food delivery, beverage service, table maintenance, and overall service flow.
Ensure menus, table settings, service stations, condiments, and other dining room supplies are prepared and maintained.
Monitor the pace of service and adjust as needed to maintain an efficient dining experience.
Support special events, private dining, catered functions, and other dining activities.
Train new servers and dining room team members on service standards, procedures, menu knowledge, and resident hospitality.
Provide coaching and real-time feedback to dining room staff.
Comply with applicable employment rules, policies, standards, and guidelines.