F&B Eagle Eats Dining Room Attendant FT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

1d•Onsite

About The Position

The Dining Room Attendant assists service staff with maintaining clean and sanitary guest dining areas and restaurant beverage stations. The position may also be required to work as a cashier to cover breaks or an entire shift. The attendant is expected to provide friendly, attentive, and professional service to guests and team members, maintain a positive demeanor, and handle guest concerns professionally. The role includes maintaining tables and dining areas, replenishing supplies, assisting guests with requests, transferring food and supplies between venues, and delivering food orders. When performing cashier or other cash-handling duties, the employee must follow applicable till, balancing, and cash-equivalent slip procedures. The position also requires compliance with gaming, currency transaction reporting, anti-money-laundering, and other applicable laws and policies; maintaining confidential information; completing assigned training; and performing other duties as assigned. Duties may change according to organizational needs.

Requirements

High school diploma or GED is preferred.
Restaurant experience is preferred.
Guest service experience is preferred.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers, and staff.
Ability to work under pressure in a fast-paced, stressful environment, meet multiple deadlines, and multitask.
Strong critical-thinking, analytical, organizational, and guest-service skills; positive attitude.
Ability to perform basic arithmetic, define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with people of varied social and cultural backgrounds and coworkers at all levels.
Ability to work effectively with others and demonstrate teamwork.
Ability to maintain confidentiality and follow established casino guest-service programs.
Must be able to obtain and retain a KTTT Gaming Commission License, including successfully completing the required background check, and keep documents current and valid.
Must be authorized to work in the United States and be at least 18 years old.
Must have reliable transportation to and from work.
Must comply with the KLEC handbook, internal policies and procedures, and gaming regulations.
Must participate in the tip reporting program.

Nice To Haves

Spanish or other language skills are a plus.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American applicants receive preference.

Responsibilities

Comply with applicable Tribal, Federal, and other laws, gaming regulations, and Kickapoo Lucky Eagle policies and procedures.
Provide high standards of guest service by listening and responding appropriately to guest and team-member concerns and questions.
Wipe tables and seats with sanitized cloths, replace dirty tablecloths, and set and maintain tables with clean linen, condiments, and silverware.
Scrape and stack dirty dishes and carry dishes and tableware to kitchens for cleaning.
Clean and polish counters, shelves, walls, furniture, and equipment in food-service areas; sweep, mop, or vacuum floors.
Make coffee and refill dispensers; replenish clean linen, silverware, glassware, and dishes in assigned areas.
Supply service bars with missing food items, beverages, or utensils and assist guests with requests such as ice water, milk, butter, condiments, utensils, and tableware.
Transfer food, supplies, and dishes between food venues using carts; run errands and deliver food orders to offices.
Greet guests and provide quick, attentive, friendly, and professional service while maintaining a positive demeanor.
Handle guest issues promptly and professionally and communicate problems and concerns to management.
Maintain knowledge of menus, promotions, programs, and gaming options, including Slots, Poker, and Bingo, and provide information to guests.
Work as a cashier when needed; follow applicable cashier/server duties when handling cash.
Take a till from the Cage and return it at the end of the shift; balance and submit cash-equivalent slips with a balance sheet to the Revenue Audit drop box.
Demonstrate and promote KLECH core values and MAD skills.
Maintain the security of confidential information entrusted to the position.
Attend and satisfactorily complete required training.
Monitor compliance with Federal currency transaction reporting, Title 31, IRS Currency Transaction Reports, and established Anti-Money Laundering policies; maintain accurate MTL, MIL, CTR, and SAR records as needed.
Perform other duties as assigned.