Digital Workplace Senior Analyst

AES US • Indianapolis, IN

4d

About The Position

The Digital Workplace Senior Analyst provides Tier Two end-user support for endpoint, application, device, and collaboration issues, resolving escalations from Tier One and referring platform-level issues to senior system owners. The role supports onboarding and offboarding, including workstation provisioning, technology readiness, and asset recovery.

Working under the guidance of senior specialists and engineers, the analyst assists with administration of Intune, MECM/SCCM, and Autopilot, including device provisioning, compliance policies, and application deployment. The position also supports tracking shared equipment, day-to-day Teams Rooms issues, Crestron AV, and large Microsoft Teams meetings. The analyst maintains documentation and knowledge-base materials, helps with basic automation, monitors device compliance, and flags opportunities to improve endpoint performance and user experience while building toward deeper platform ownership.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, certifications, and hands-on experience.
• 2–5 years of experience in IT support or endpoint/desktop support.
• Familiarity with Windows 11, Microsoft 365, Active Directory/Microsoft Entra ID, and Group Policy.
• Working knowledge of or hands-on experience with Microsoft Intune, MECM/SCCM, Windows Autopilot, or PowerShell scripting.
• Strong troubleshooting, communication, and customer-service skills, with comfort working directly with end users.
• Ability to follow documented procedures and escalate appropriately when an issue exceeds scope.

Nice To Haves

• Hands-on exposure to Microsoft Intune, endpoint deployment, and mobile device management for Windows, macOS, iOS, or Android.
• Experience with Microsoft Teams Rooms, Crestron or other AV control systems, or digital signage platforms.
• PowerShell scripting experience.
• Certifications such as CompTIA A+, Network+, or Security+; Microsoft certification.

Responsibilities

• Provide Tier Two support for endpoint, application, and device issues; resolve complex tickets and escalate platform-level issues to senior system owners.
• Support onboarding and offboarding, including workstation provisioning, technology readiness, and asset recovery.
• Assist with Intune, MECM/SCCM, and Autopilot administration, including device provisioning, compliance policies, and application deployment.
• Take on PowerShell scripting and automation tasks for repeatable administrative work.
• Help monitor device compliance and security posture, flagging issues to senior staff and the security team.
• Assist with tracking shared equipment such as printers and Teams Rooms hardware and maintain accurate inventory records.
• Provide Crestron AV support and hands-on assistance for large, high-visibility Microsoft Teams meetings.
• Support day-to-day Teams Rooms hardware and software issues, escalating complex AV configuration work to senior collaboration staff.
• Maintain and update documentation, standard operating procedures, and knowledge-base articles under guidance.
• Identify and flag opportunities to improve endpoint performance and user experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior