Digital Workplace Senior Analyst

AES • Indianapolis, IN

6d

About The Position

The Digital Workplace Senior Analyst is a tier two support role that helps maintain AES’s endpoint management and collaboration platforms, including Intune, MECM/SCCM, Autopilot, Teams Rooms, AV, and digital signage. The analyst supports senior specialists and engineers who own these platforms, resolving day-to-day user issues and tickets, assisting with shared-equipment asset tracking, providing Crestron AV support and hands-on help for large Microsoft Teams meetings, and maintaining documentation. The role also offers opportunities to take on progressively more responsibility for platform administration and basic automation.

The position works directly with end users, supports onboarding and offboarding technology needs, and escalates platform-level or out-of-scope issues to senior owners. The job posting requires a bachelor’s degree in a relevant field or an equivalent combination of education, certifications, and hands-on experience, plus 2–5 years of IT or endpoint/desktop support experience.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, certifications, and hands-on experience.
• 2–5 years of experience in IT support or endpoint/desktop support.
• Familiarity with Windows 11, Microsoft 365, Active Directory/Microsoft Entra ID, and Group Policy.
• Working knowledge of, or hands-on experience with, Microsoft Intune, MECM/SCCM, Windows Autopilot, or PowerShell scripting.
• Strong troubleshooting, communication, and customer-service skills, with comfort working directly with end users.
• Ability to follow documented procedures and escalate appropriately when an issue exceeds the role’s scope.

Nice To Haves

• Hands-on exposure to Microsoft Intune, endpoint deployment, and mobile device management for Windows, macOS, iOS, or Android.
• Experience with Microsoft Teams Rooms, Crestron or other AV control systems, or digital signage platforms.
• PowerShell scripting experience.
• Certifications such as CompTIA A+, Network+, or Security+; Microsoft Certified credentials.

Responsibilities

• Provide Tier Two support for endpoint, application, and device issues, resolving escalated tickets and referring platform-level issues to senior system owners.
• Support onboarding and offboarding, including workstation provisioning, technology readiness, and asset recovery.
• Assist with Intune, MECM/SCCM, and Autopilot administration, including device provisioning, compliance policy, and application deployment.
• Progressively take on PowerShell scripting and automation tasks for repeatable administrative work.
• Help monitor device compliance and security posture, and flag issues to senior staff and the security team.
• Assist with asset tracking for shared equipment such as printers and Teams Rooms hardware, helping keep inventory records accurate.
• Provide Crestron AV support and hands-on assistance for large, high-visibility meetings conducted over Microsoft Teams.
• Support day-to-day Teams Rooms hardware and software issues, escalating complex AV configuration work to senior collaboration staff.
• Maintain and update documentation, standard operating procedures, and knowledge base articles under guidance.
• Identify and flag opportunities to improve endpoint performance and user experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior