Digital Solution Engineer - Nonprofits

Salesforce • Chicago, NY

13h

About The Position

Salesforce for Nonprofits is seeking a Digital Solution Engineer to help nonprofit organizations increase innovation, efficiency, and mission impact. The role is part of the Digital Solution Engineering team, which works with sales and other business groups to understand customer challenges and develop solutions across the Marketing Cloud technology landscape.

As a trusted advisor to customers across the United States, the Solution Engineer demonstrates Salesforce capabilities, supports go-to-market strategies, and creates assets for the broader team. The position develops solutions for complex technical and digital marketing requirements and collaborates with sales, professional services, product teams, and prospective and existing customers. It involves working with customer contacts from executive to user levels, adapting discussions to strategic or detailed technical needs.

The role includes uncovering customer goals and technical challenges, developing solutions and roadmaps, delivering software demonstrations and rapid prototypes, planning customer journeys and long-term IT roadmaps, and presenting complex technology through compelling storytelling. The Solution Engineer is also expected to stay informed about product developments, roadmaps, and industry trends.

Requirements

• At least 5 years of experience in solution engineering, focused on marketing technology and customer engagement solutions.
• At least 5 years as a domain expert in personalization, loyalty, or marketing technology.
• A proven track record of driving ACV growth through marketing technology solution selling, focused on personalization and loyalty for enterprise customers.
• Ability to develop and articulate a strategic vision for using Marketing Cloud capabilities to improve business outcomes and customer experiences.
• Demonstrated thought leadership in marketing technology, including influencing trends and best practices through presentations, white papers, or industry events.
• Proven ability to collaborate with cross-functional teams, including sales, product management, and customer success.
• Previous experience as an Enterprise Specialist Solution Engineer for a CRM company or similar technology company.
• Strong technical understanding of data-driven solutions and ability to design high-level architecture to meet business needs.
• Background and passion in nonprofit management and operational roles, with an understanding of industry trends.
• Excellent presentation skills and ability to tell compelling stories to stakeholders at all levels.
• Creative, self-starting problem solver able to lead and prioritize effectively in dynamic environments.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Ability to work independently and collaboratively to address technical challenges across varied environments.
• Computer Science degree.

Responsibilities

• Work with business stakeholders and technical resources to uncover digital marketing challenges and goals, then develop solutions and roadmaps for customer success.
• Deliver executive-level software demonstrations and create rapid prototypes that show how connected experiences can be built with Salesforce Marketing Cloud.
• Develop future-state customer journey strategies and long-term IT roadmaps.
• Present complex technology to C-level audiences and other stakeholders through engaging, coherent storytelling.
• Collaborate with sales, professional services, product teams, customers, and other cross-functional groups to deliver comprehensive solutions.
• Support go-to-market strategies and create assets for the broader team.
• Stay current on product development, product roadmaps, industry trends, and industry news.

Benefits

• Time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life insurance
• Disability insurance
• 401(k)
• Employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior