Digital Sales Representative - Expansion

Twilio

5d•$73,419 - $102,003•Remote

About The Position

Twilio is hiring a Digital Sales Representative to lead relationships with customers in its Self Service base and Communications platform customers who use messaging, voice, and email services. The role focuses on activating new customers, transactional and solution selling, and closing deals within the Self Service account base. It is remote, with occasional travel for in-person project or team meetings and possible ad-hoc in-person gatherings or customer meetings. The role is not eligible for hiring in California, Connecticut, Illinois, Massachusetts, Maryland, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Washington, or Washington, D.C. The representative manages a book of business to protect revenue and drive account expansion, executing sales programs and coordinating with internal teams to support renewals, customer outcomes, and growth. The role is eligible for commissions. Compensation is hourly and varies by location; the listed ranges are $35.34–$44.14 for Colorado, Hawaii, Minnesota, or Vermont; $37.31–$46.59 for Washington, D.C., Illinois, Maryland, Massachusetts, or California outside the San Francisco Bay Area; and $39.24–$49.04 for New York, New Jersey, Washington State, or the San Francisco Bay Area. Compensation for other locations will be discussed during hiring. Benefits include healthcare insurance, a 401(k), paid sick time, paid personal time off, and paid parental leave. Offerings vary by location.

Requirements

At least 2 years of closing experience, or at least 1 year of closing experience at a SaaS or CPaaS company, with a record of top performance.
Demonstrated track record of managing business forecasts and financial models.
Comfort working with business and highly technical leaders, influencing their understanding, and building supportive partnerships.
Analytical account-development strategy using data to find opportunities and prove value.
Entrepreneurial mindset and appetite to define processes and build programs.
Record of delivering revenue and gross profit results.
Excellent verbal and written communication skills.

Responsibilities

Manage and expand customer accounts within the Self Service segment.
Own a book of business to protect revenue and drive upsells and cross-sells.
Execute programmable sales plays to deliver revenue, gross margin, and gross profit results.
Work cross-functionally with product, finance, support, and services teams to execute renewals and drive DBNE.
Generate and maintain an accurate sales pipeline and forecast using Salesforce, through proactive efforts and collaboration with a manager.
Execute automation strategies to serve a large number of customers while maintaining NPS and preventing churn.
Work closely with marketing teams to align messaging and campaigns.