Digital Sales Representative - Expansion

Twilio•,

12d•$39 - $49•Remote

About The Position

Twilio is hiring a Digital Sales Representative to lead relationships with customers in its Self Service customer base and Communications platform customers using messaging, voice, and email services. The role focuses on activating new customers, transactional and solution selling, and closing deals within the Self Service account base. The representative will own and grow customer accounts, protect revenue, and drive upsells and cross-sells while working across teams and using automation to serve a large customer base.

Requirements

At least 2 years of closing experience, or at least 1 year of closing experience at a SaaS or CPaaS company, with a record of top performance.
Demonstrated ability to manage business forecasts and financial models.
Comfort working with business and highly technical leaders, influencing their understanding, and building supportive partnerships.
Ability to develop analytical account strategies using data to find opportunities and demonstrate value.
Entrepreneurial mindset and appetite for defining processes and building programs.
Record of delivering revenue and gross profit results.
Excellent verbal and written communication skills.

Responsibilities

Manage and expand customer accounts within the Self Service segment.
Own a book of business, protecting revenue and driving upsells and cross-sells.
Execute programmable sales plays to deliver revenue, gross margin, and gross profit results.
Work with product, finance, support, and services representatives to execute renewals and drive DBNE.
Generate and maintain an accurate sales pipeline and forecast in Salesforce through proactive efforts and collaboration with a manager.
Execute automation strategies to serve many customers while maintaining NPS and preventing churn.
Work with marketing teams to align messaging and campaigns.