Digital Relationship Banker

Climate First Bank•United States - Remote, FL

6d•Remote

About The Position

The Digital Relationship Banker promotes consumer lending, deposit gathering, and non-interest income initiatives for the Bank’s Digital Branch. The role represents the voice of the client and delivers a high-touch, personalized digital banking experience. Digital Relationship Bankers establish and deepen client relationships by building connections, initiating and renewing loans, acquiring deposits, and supporting well-rounded banking relationships. They also assist management with sales campaigns, digital banking technology rollouts, internal training, support, and adoption. The position provides full-service banking to digital clients, with emphasis on growing deposits and consumer lending. It supports digital onboarding, customer inquiries, values-aligned lending including solar loans, and cross-functional efforts to develop customer-centric digital products and processes. The role also tracks campaign results, supports requirements and backlog prioritization, and helps ensure compliance with banking laws, regulations, policies, and procedures. This is a remote role within the United States, working Eastern Standard Hours, with occasional U.S. travel for company events or leadership sessions. The employer is tobacco-free and requires employees to affirm that they are non-smokers or commit to cessation within 90 days of offer acceptance.

Requirements

Progressive experience in a client-centric, high-volume role, ideally in a remote environment.
Comprehensive knowledge of bank digital banking systems.
Proven, consistent achievement of business growth goals and financial targets.
Ability to work independently under limited direction, exercise judgment, solve problems, and maintain accuracy and attention to detail.
Strong organization, time management, multitasking, and adaptability under pressure.
Excellent communication skills across in-person, video, phone, and chat interactions, with the ability to engage tactfully with stakeholders at all levels.
Ability to build relationships and develop business using influencing and decision-making skills.
Knowledge of financial products and services and applicable regulations and laws, or willingness to pursue education promptly.
Strong business acumen and understanding of consultative sales.
Ability to learn new tools quickly and use technology and analytical thinking to optimize work.
Dependability, clear communication, positive teamwork, and ability to contribute to team objectives.
Commitment to understanding and following regulatory policies, including BSA, AML, CIP, and OFAC.
Ability to meet the described physical demands, including sustained sitting and standing, frequent speaking and listening, computer use, and occasional lifting up to 20 lbs.
Must affirm non-smoker status or commit to cessation within 90 days of offer acceptance.

Responsibilities

Virtually interact with clients daily to provide high-touch, personalized customer service.
Facilitate digital client onboarding and support.
Maintain ownership of customer inquiries and resolve them using internal resources as needed.
Use the Bank’s products and services to meet customer needs and exceed expectations.
Provide full-service banking to digital clients, focusing on increasing deposits and consumer lending.
Promote banking opportunities that could develop into high-value strategic relationships.
Work with internal business partners to expand products and services per customer, deepen relationships, and increase retention.
Assist with marketing strategies for introducing new products and services through the Digital Channel.
Promote a favorable image of the Bank through business activities, community engagement, and social media.
Assist with all aspects of the solar lending process and other values-aligned products delivered via the Digital Channel.
Work with the development team to define detailed requirements, write user stories, and help prioritize the backlog on Monday.com.
Conduct user surveys and collaborate with designers and engineers to identify efficient, scalable, customer-centric solutions that improve satisfaction, conversion, and automation.
Track campaign results and report insights to stakeholders.
Assist with documentation and capturing project approvals.
Embody a commitment to environmental, social, economic, and racial justice; pursue education related to sustainability practices.
Learn and follow Bank policies, procedures, and regulations, and comply with applicable banking laws and practices to reduce risk and uphold ethical standards.
Recognize and protect the organization and its customers; question suspicious activity and work with Compliance to investigate and process potentially fraudulent activity.
Stay informed about legal and regulatory requirements and complete required web-based compliance and IT training.
Stay compliant with regulatory policies, including BSA, AML, CIP, and OFAC.
Deliver high-quality results on time independently and collaboratively.

Benefits

Medical, dental, and vision coverage, with employee coverage 100% employer-paid and an employer contribution toward dependents.
Health Savings Account (HSA).
Free telemedicine access via Teladoc.
401(k) with a 6% employer match and no vesting period.
Employee stock options and grants.
Exclusive employee banking perks.
0% financing for employee solar loans.
Employee-only mortgage product with exclusive or below-market interest rates and terms for eligible employees.
0% financing for eligible electric vehicles; another benefits description also includes hybrid vehicles.
Referral incentives.
Paid time off, including 2–4 weeks of vacation based on officer level, additional tenure-based time, and 64 hours of paid sick time for eligible full-time employees.
Company-paid life insurance.
Short- and long-term disability insurance.
Voluntary life, accident, and critical illness coverage.
Employee Assistance Program with free counseling, legal, and financial services.
The position may be eligible for an annual bonus, incentives, and equity.