Digital Project Manager

Pugpig•New York, NY

1d•$75,000 - $115,000

About The Position

Pugpig is hiring two customer-facing Digital Project Managers for its New York team. The roles deliver customer digital projects using Pugpig’s digital publishing platform, serving as day-to-day delivery partners to customers. The project managers understand customer goals and challenges, translate them into practical plans, coordinate developers, designers, product specialists and Customer Success, and manage expectations to deliver projects to a high standard, on time and within budget. Each role offers ownership and influence, including the opportunity to help shape project delivery as Pugpig’s US business grows. The company is recruiting at two levels. The Digital Project Manager role is suited to someone with around two years of relevant experience who can manage customer-facing digital projects with guidance and support. The Experienced Digital Project Manager role is for someone able to independently lead complex implementations, handle challenging customer relationships, anticipate delivery and commercial risks, and make sound decisions with minimal supervision. Pugpig works with media brands and other organizations to conceive, evolve, customize and operate digital publishing platforms powering apps for news media, consumer magazines, B2B publishers and membership organizations. Its teams in London and New York support customers around the world.

Requirements

At least two years of experience in project management, digital delivery, client services or a similar role.
Experience delivering digital, technology or software projects for external customers or clients.
Strong customer relationship skills, including confidence leading conversations, building trust and understanding customer goals and friction points.
Experience managing timelines, scope, risks, dependencies and budgets, with a proactive approach to problem-solving and ownership of delivery outcomes.
Confidence working with developers and other technical specialists, with enough technical understanding to follow discussions, identify dependencies and translate technical considerations into customer-facing decisions.
Strong written and verbal communication skills, including the ability to bring people together and create clarity.
A practical, organized approach and ability to thrive in a small, growing business with broad roles and evolving processes.
Curiosity about technology, willingness to learn new tools and concepts, and an active, practical interest in using AI effectively.

Nice To Haves

Experience with mobile apps, app publishing, websites or other digital products.
Experience with WordPress or another content management system.
Experience with UX, design or discovery processes.
Experience with Jira or similar project management tools.
Familiarity with source control and software release processes across development, staging and production.
Experience with analytics, advertising technology or digital marketing tools such as GA, GTM or GAM.
Experience in media, publishing, membership or subscription businesses.

Responsibilities

Own end-to-end delivery of digital projects, from discovery and scoping through launch and handover.
Build customer relationships, understand goals, priorities and pain points, and translate them into clear delivery plans.
Keep customers informed, manage expectations, and address changes to priorities, timelines or scope.
Identify potential issues early, explain options, and work with customers and internal teams on practical solutions.
Coordinate developers, designers, product specialists and Customer Success to answer questions, solve problems and make decisions.
Translate customer needs into clear internal actions, facilitate communication between customer and technical teams, and clarify ownership.
Create clarity when information is incomplete, priorities compete or decisions are needed.
Define and maintain project plans, timelines, milestones, budgets and delivery documentation.
Run kick-offs, status meetings, workshops and retrospectives, ensuring decisions, owners and next steps are clear.
Manage risks, issues, assumptions and dependencies; document scope changes and their impact on time, cost and quality.
Track progress, maintain project tools, forecast delivery costs, monitor project burn and identify the cost of delay when trade-offs are required.
Support project resourcing, timesheeting, invoicing and budget tracking.
Identify opportunities to improve delivery processes and customer experience, and suggest practical solutions.
Use AI and other tools to improve planning, documentation, communication and operational efficiency.
Contribute to the Professional Services team and help scale its approach as the business grows.