Digital Payments Specialist

Alabama Credit Union•Tuscaloosa, AL

3d•$29 - $43

About The Position

The Digital Payments Specialist (DPS) is the highest escalation point for digital payment channels, primarily loan payments and Skip-A-Pay through Alacriti, and secondarily P2P (Zelle), Bill Pay, and new account fundings through Clover and Plaid. The DPS is the main point of contact for Alabama Credit Union’s payment vendors and is expected to maintain a monthly cadence with each vendor. The role also supports monthly meetings for Online Banking SMEs, helping them strengthen their use of resources for Zelle and Bill Pay to assist members. The DPS oversees Alacriti’s day-to-day operations, including balancing daily batches with the accounting team, processing returned and disputed payments, overseeing the Skip-A-Pay program and its Robotic Process Automation, and assisting with new payment development. The role backs up the DPP in overseeing ancillary payment products, supports training and troubleshooting for Zelle and Bill Pay, and assists the Fraud Department with disputes and fraud claims related to ACU-originated payments. The DPS recommends and restricts services for designated high-risk accounts and tracks losses from fraud, returns, and disputes.

Requirements

Three to five years of similar or related experience.
A two-year college degree, completion of a specialized certification or licensing, completion of specialized vendor training courses, or job-specific skills acquired through an apprenticeship program.
Excellent oral and written communication skills.
Ability to comprehend and appropriately apply rules and guidelines.
Professional presentation and ability to maintain productivity with little supervision.
Self-motivation, eagerness to learn in a fast-paced environment, and adaptability in applying new information.
Ability to use a personal computer, MS Word, Excel, web, and web-based applications.
Keyboarding speed of 30 words per minute.
Ability to alphabetize and sort in numerical order.
Attention to detail and good organizational and communication skills.
Ability to change tasks quickly and efficiently and manage multiple conflicting priorities.
Ability to sit, stand, walk, see, hear, reach, use gross and fine motor coordination, operate standard office machines, handle paper items including counting cash, and occasionally lift and carry incidental items such as supplies.

Responsibilities

Serve as the highest escalation point for digital payment channels, primarily loan payments and Skip-A-Pay via Alacriti, and secondarily Zelle, Bill Pay, and new account fundings via Clover and Plaid.
Serve as the main point of contact for payment vendors and maintain a monthly cadence with each vendor.
Support administration of monthly meetings for Online Banking SMEs to improve their use of Zelle and Bill Pay resources for assisting members.
Oversee day-to-day Alacriti operations, including balancing daily batches with the accounting team.
Process returned and disputed payments.
Oversee the Skip-A-Pay program, including its Robotic Process Automation.
Assist with new payment development.
Back up the DPP in overseeing day-to-day operations of ancillary payment products, including Bill Pay and new account funding channels (Clover and Plaid).
Train Online Banking SMEs on the use, function, and troubleshooting of Zelle and Bill Pay products.
Assist the Fraud Department by investigating disputes and fraud claims related to ACU-originated payments.
Recommend and restrict services for accounts designated as high risk.
Track and monitor ACU losses from fraud, returns, and disputes.