Digital Merchandising Specialist

Knitwell Group • New Albany, OH

7d • Onsite

About The Position

The Digital Merchandising Specialist executes digital merchandising and go-to-market merchandise strategies across the website to maximize sales and profit. The role identifies opportunities and recommends concepts to improve sales and the customer’s digital experience, serving as a point of contact among merchandising, site operations, and marketing.

Requirements

• Four-year degree or equivalent.
• At least 2 years of merchandising and/or buying experience.
• Strong product storytelling experience and a passion for bringing products to life online.
• Ability to balance creativity and conceptual thinking with analytical and project management skills.
• High accountability and execution, with strong attention to detail and accuracy.
• Business acumen, including a strong understanding of digital metrics.
• Strong analytical and quantitative skills.
• Ability to build and leverage strong cross-functional relationships.
• Strong communication and presentation skills.
• Initiative, organization, resilience, and adaptability.
• Ability to thrive in a fast-paced environment, meet tight deadlines, multitask, and prioritize efficiently.
• Demonstrated ownership and initiative from project start to finish.
• Positive attitude and interest in process improvement.
• Strong understanding of website merchandising, user experience, and eCommerce best practices.

Nice To Haves

• At least 1 year of e-commerce or digital merchandising experience.
• Salesforce experience.

Responsibilities

• Communicate and execute digital merchandising strategy, integrating and merchandising key product areas throughout the website to drive conversion.
• Analyze business performance and provide insights into category, customer, and digital shopping behavior.
• Conduct daily site checks to ensure a seamless customer journey.
• Assist the Digital Team with successfully executing experiences.
• Work with the Digital Merchandising team on site merchandising strategies, including the homepage, featured experiences, and navigation.
• Partner with Digital Merchandising and cross-functional teams to provide calls to action for marketing and validate emails and site assets.
• Run and analyze weekly and monthly product reporting, site metrics, and product sales.
• Support seasonal digital floor sets that deliver brand, category, and customer priorities while providing a streamlined shopping experience.
• Partner with Site Operations to provide input on new site functionality, navigation, and category businesses.
• Set up, sequence, and maintain curated products in relevant fashion folders, partnering with Merchandising teams on curation and product optimization.
• Conduct competitive benchmarking to understand competitors and enhance the site experience.
• Serve as a channel point of contact for cross-functional partners, particularly merchants.
• Work during off-business hours when needed for business support, including floor-set setup and promotional changes.
• Manage requests for imagery and style information from internal partners.
• Review on-site search reporting and identify taxonomy suggestions.
• Take on additional projects as needed.

Benefits

• Merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for individual development and opportunities for career mobility within the family of brands.
• Local volunteer opportunities, annual donation and volunteer match for eligible nonprofit organizations, and philanthropic activities.
• Medical, dental, and vision insurance.
• 401(k).
• Employee Assistance Program (EAP).
• Paid time off and holidays.

What This Job Offers

• Job Type: Full-time