Ecommerce Digital Merchandising Manager

Visual Comfort • Skokie, IL

4d • Onsite

About The Position

The Ecommerce Digital Merchandising Manager collaborates with the Vice President of Ecommerce, Marketing, Product, and cross-functional business teams to execute Visual Comfort & Co.’s digital merchandising strategy. The role manages day-to-day execution of the digital storefront and optimizes product presentation and discovery across digital channels. It supports product launches and marketing initiatives with elevated online shopping experiences and drives product discoverability, conversion, and online sales through site navigation, search, content, category pages, product listing pages, product detail pages, and recommendation experiences.

The manager develops and executes the digital merchandising strategy and content calendar across the homepage, navigation, search, landing pages, category and collection pages, product listing pages, product detail pages, and product recommendation experiences. The role translates launches, campaigns, promotions, inventory positions, and commercial goals into onsite merchandising experiences, while overseeing product discovery through taxonomy, navigation, filters, attributes, ranking, badging, cross-sells, and recommendations.

The position manages and optimizes Bloomreach site search, creates and maintains onsite content through the CMS, oversees merchandising readiness for launches and promotions, and monitors key performance metrics. It partners with cross-functional teams, IT, and technology vendors on customer journeys, testing, enhancements, and platform improvements. The role also requires dependable attendance and adherence to an agreed-upon schedule to support effective collaboration and communication.

Requirements

• At least 5 years of progressive experience in eCommerce, digital merchandising, site merchandising, or a related retail discipline, with a track record of improving product discovery, conversion, and online merchandising performance.
• Strong aptitude for and proficiency navigating systems and programs, including experience with Bloomreach or comparable search and merchandising platforms.
• Deep understanding of site search, navigation, taxonomy, category merchandising, product ranking, recommendations, content management systems, and digital merchandising best practices.
• Demonstrated analytical, commercial, and project management abilities, including interpreting customer behavior and performance data, managing cross-functional initiatives, and translating insights into business results.
• Experience developing, executing, and evaluating A/B testing and other digital optimization initiatives.
• Strong organizational and time management skills, attention to detail, and ability to prioritize and handle multiple tasks and changing priorities.
• Ability to achieve results independently and through others, foster teamwork and cooperation, and communicate effectively across email, chat, and phone.
• Available to work a flexible schedule, including weekends, early mornings, and late evenings.
• Bachelor’s degree in Business, Marketing, Merchandising, eCommerce, Digital Marketing, or a related field preferred; equivalent combinations of education and experience will be considered.

Nice To Haves

• Experience with Salesforce Commerce Cloud.
• Experience in interior design, custom home building products, luxury home furnishings, and/or the lighting industry.

Responsibilities

• Develop and execute the digital merchandising strategy and content calendar across the homepage, navigation, search, landing pages, category and collection pages, product listing pages, product detail pages, and recommendation experiences.
• Translate product launches, campaigns, promotions, inventory positions, and commercial goals into compelling onsite merchandising experiences.
• Oversee product discovery through taxonomy, navigation, filters, attributes, ranking, badging, cross-sells, and recommendations.
• Manage and optimize Bloomreach site search, including synonyms, redirects, ranking rules, promoted products, and zero-result queries.
• Identify customer search trends and opportunities to improve product discoverability and conversion.
• Partner with Product, Marketing, Creative, Planning, Analytics, and eCommerce teams to align product presentation, storytelling, testing strategies, and customer journeys with brand and commercial objectives.
• Oversee digital merchandising readiness for launches and promotions, ensuring accurate product placement, content, pricing, inventory availability, links, functionality, and site experience across devices.
• Create and maintain landing pages and other onsite content through the content management system, ensuring consistency with brand standards and merchandising priorities.
• Monitor and analyze revenue, conversion, average order value, revenue per visitor, search performance, and engagement; provide actionable recommendations.
• Serve as a primary business partner to IT and technology vendors to support enhancements, testing, and platform improvements.
• Work effectively with others to accomplish organizational goals and identify and resolve problems.
• Adhere to established company values and demonstrate commitment, dependability, punctuality, and schedule adherence.

Benefits

• Comprehensive structured training, ongoing education, and career advancement opportunities.
• Generous vacation accrual and paid time off policies.
• Seven paid holidays per year plus two floating holidays.
• Competitive compensation plan.
• Company covers the majority of employee medical premiums; vision and dental coverage are available starting the first of the month following the start date.
• Company-provided life insurance and short-term disability coverage.
• 401(k) plan with company matching up to 4%, available beginning the first of the month following hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed