Manager, Digital Experience - Ecommerce

T-Mobile • Bellevue, WA

3d

About The Position

The Manager, Digital Experience owns day-to-day ecommerce digital experience operations for MintMobile.com. The role ensures digital initiatives, promotional launches, change requests, and experimentation are delivered efficiently and aligned with business priorities. It supports major project execution, manages the ecommerce roadmap, tracks project milestones, and operationalizes workflows that improve cross-functional alignment across Product, Marketing, Creative, Analytics, Engineering, and other partners.

The manager maintains program documentation, process hygiene, and stakeholder communication so digital work moves clearly through intake, prioritization, execution, and launch. The role leads a team delivering user-centric experiences, oversees the end-to-end experimentation program, and develops strategies to optimize digital journeys based on customer needs and business priorities. It champions digital experience best practices and continuous improvement to support scalable ecommerce execution, stronger customer experiences, and improved business performance.

Requirements

• Bachelor’s degree in Digital Marketing, Business Administration, Computer Science, or a related field.
• Ability to manage multiple digital initiatives concurrently in a highly matrixed environment, ensuring timely delivery and alignment with organizational priorities.
• Strong analytical skills to interpret digital performance data, measure key performance indicators, and translate insights into actionable strategies for digital experience improvement.
• Experience managing experimentation programs and operational workflows, including test planning, prioritization, launch coordination, tooling, documentation, and performance analysis.
• Expertise in identifying, designing, and implementing process enhancements to optimize digital workflows and customer journeys.
• Demonstrated ability to collaborate effectively with cross-functional teams, including marketing, IT, and product management.
• Proven experience leading and developing high-performing teams focused on digital experience and customer engagement.
• In-depth understanding of digital customer engagement strategies and user-centric design principles.
• Capability to develop and execute long-term digital strategies that support organizational growth and competitive advantage.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Master’s or advanced degree in Business Administration, Digital Strategy, or a related field.
• 4–7 years leading cross-functional teams to design and implement digital customer experience initiatives across web and mobile platforms.
• 2–4 years utilizing data analytics and customer insights to drive continuous improvement and innovation in digital channels.
• 4–7 years managing digital projects or programs in a fast-paced, customer-focused environment, preferably within the telecommunications or technology sector.

Responsibilities

• Own day-to-day digital experience operations across MintMobile.com, ensuring ecommerce initiatives, site updates, and digital experience work are prioritized, coordinated, and executed effectively.
• Manage a team focused on delivering seamless, user-centric digital experiences aligned with strategic objectives.
• Support execution of projects and promotional launches, coordinating with cross-functional stakeholders on requirements, timelines, dependencies, and customer experience impacts.
• Own the end-to-end experimentation program, including CRO program operations, tooling, roadmap management, test intake, prioritization, and launch coordination.
• Maintain program documentation, project tracking, process hygiene, and reporting so digital initiatives are clearly documented and measurable.
• Own the ecommerce roadmap and operationalize workflows, alignment processes, and team rituals that improve visibility, accountability, and cross-functional execution.
• Define the team’s strategy and roadmap to optimize key digital journeys based on customer needs and business priorities.
• Champion digital experience best practices and advocate for continuous improvement and innovation within the organization.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant and employee stock purchase plan.
• 401(k) and access to free, year-round money coaches.
• Annual bonus or periodic sales incentive or bonus for eligible employees.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager