Sr. Digital Experience Manager, Ecommerce
About The Position
The Sr. Digital Experience Manager drives the digital experience strategy for MintMobile.com, ensuring ecommerce experiences meet customer needs, business objectives, and product requirements. The role translates business and product requirements into scalable ecommerce UX across the customer journey and partners with Product, Design, Engineering, Marketing, Analytics, and other cross-functional teams from discovery through build and launch. Success is measured by improvements to customer experience and business outcomes, as well as clear experience requirements and strong stakeholder alignment. The position may also perform other duties and projects as assigned by business management.
Requirements
- Bachelor's degree and 7 years of related work experience, or an equivalent combination of education and experience.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills and knowledge: A/B testing, Adobe Experience Manager (AEM), communication, customer journey mapping, data analysis, digital transformation, project management, relationship management, strategic thinking, and user experience (UX).
- Travel is required.
Nice To Haves
- Preferred area of study: Marketing, Business, or a related field.
- 7–10 years of experience in Marketing is preferred.
Responsibilities
- Drive digital experience strategy for MintMobile.com and identify opportunities to improve the ecommerce customer journey, customer satisfaction, and business outcomes.
- Translate business and product requirements into scalable ecommerce UX strategies, customer flows, and digital experience requirements for assigned initiatives.
- Partner with Product, Design, Engineering, Marketing, and Analytics through discovery, build, testing, and launch to align digital solutions with customer needs and business priorities.
- Own UX impact assessments for priority business projects, define customer experience implications, and facilitate alignment across business, technical, and creative teams.
- Establish and monitor key performance indicators to evaluate digital experience effectiveness, identify experience gaps, and guide continuous optimization.
- Perform other duties and projects as assigned by business management.
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Annual bonus or periodic sales incentive or bonus, according to role eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
