Sr. Digital Experience Manager, Ecommerce
About The Position
The Sr. Digital Experience Manager drives the digital experience strategy for MintMobile.com, ensuring ecommerce experiences meet customer needs, business objectives, and product requirements. The role translates business and product requirements into scalable ecommerce UX across the customer journey and partners with Product, Design, Engineering, Marketing, Analytics, and other cross-functional teams from discovery through build and launch. Success is measured by improving customer experience, supporting business outcomes, and delivering digital initiatives with clear experience requirements and strong stakeholder alignment. The position also supports priority business projects through UX impact assessment, defining customer experience implications, and facilitating alignment across business, technical, and creative teams. It establishes and monitors KPIs to assess digital experience effectiveness, identify gaps, and guide continued optimization. Other duties and projects may be assigned by business management.
Requirements
- Bachelor's degree and 7 years of related work experience, or a combination of education and experience deemed equivalent.
- At least 18 years of age.
- Legally authorized to work in the United States.
- A/B testing.
- Adobe Experience Manager (AEM).
- Communication.
- Customer journey mapping.
- Data analysis.
- Digital transformation.
- Project management.
- Relationship management.
- Strategic thinking.
- User experience (UX).
Nice To Haves
- Marketing, Business, or a related field of study.
- 7–10 years of experience in Marketing.
Responsibilities
- Drive digital experience strategy for MintMobile.com and identify opportunities to improve the ecommerce customer journey, customer satisfaction, and business outcomes.
- Translate business and product requirements into scalable ecommerce UX strategies, customer flows, and digital experience requirements for assigned initiatives.
- Partner with Product, Design, Engineering, Marketing, and Analytics through discovery, build, testing, and launch to align digital solutions with customer needs and business priorities.
- Own UX impact assessments for priority business projects, define customer experience implications, and facilitate stakeholder alignment across business, technical, and creative teams.
- Establish and monitor key performance indicators to evaluate digital experience effectiveness, identify experience gaps, and guide continuous optimization.
- Perform other duties or projects as assigned by business management.
Benefits
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to year-round money coaches.
- Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits, back-up care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
