Ecommerce Digital Merchandising Manager
About The Position
The Ecommerce Digital Merchandising Manager collaborates with the Vice President of Ecommerce, Marketing, Product, and cross-functional business teams to execute Visual Comfort & Co.’s digital merchandising strategy. The role manages day-to-day digital storefront execution and optimizes product presentation and discovery across digital channels. It supports product launches and marketing initiatives with elevated online shopping experiences and drives product discoverability, conversion, and online sales through site navigation, search, content, category pages, product listing pages, product detail pages, and recommendation experiences. The position develops and executes the digital merchandising strategy and content calendar, translates launches, campaigns, promotions, inventory positions, and commercial goals into onsite experiences, and manages site search and onsite content. It monitors performance metrics, develops actionable recommendations, and partners with internal teams, IT, and technology vendors on testing, enhancements, and platform improvements. The role requires commitment, dependability, punctuality, adherence to an agreed-upon schedule, and a consistent workplace presence to support collaboration and communication. Applicants must be authorized to work in the United States; employment-based immigration sponsorship and assistance with other immigration sponsorship or benefits are not available.
Requirements
- 5+ years of progressive experience in eCommerce, digital merchandising, site merchandising, or a related retail discipline, with a proven track record of improving product discovery, conversion, and online merchandising performance.
- Strong aptitude for and proficiency navigating systems and programs.
- Deep understanding of site search, navigation, taxonomy, category merchandising, product ranking, recommendations, content management systems, and digital merchandising best practices.
- Demonstrated analytical, commercial, and project management acumen, including interpreting customer behavior and performance data, managing cross-functional initiatives, and translating insights into business results.
- Experience developing, executing, and evaluating A/B testing and other digital optimization initiatives.
- Exceptional organizational and time management skills, attention to detail, and ability to prioritize multiple tasks and changing priorities.
- Ability to achieve results independently and through others, foster teamwork and cooperation, and communicate effectively across email, chat, and phone.
- Availability to work a flexible schedule, including weekends, early mornings, and late evenings.
- Authorization to work in the United States; employment-based immigration sponsorship and assistance with other immigration sponsorship or benefits are not provided.
Nice To Haves
- Bachelor’s degree in Business, Marketing, Merchandising, eCommerce, Digital Marketing, or a related field; equivalent combinations of education and experience will be considered.
- Experience with Bloomreach or a comparable search and merchandising platform.
- Salesforce Commerce Cloud experience.
- Experience in interior design, custom home building products, luxury home furnishings, or the lighting industry.
Responsibilities
- Develop and execute the digital merchandising strategy and content calendar across the homepage, navigation, search, landing pages, category and collection pages, product listing pages, product detail pages, and product recommendation experiences.
- Translate product launches, campaigns, promotions, inventory positions, and commercial goals into compelling onsite merchandising experiences.
- Oversee product discovery through taxonomy, navigation, filters, attributes, ranking, badging, cross-sells, and recommendations.
- Manage and optimize Bloomreach site search, including synonyms, redirects, ranking rules, promoted products, and zero-result queries; identify search trends and opportunities to improve discoverability and conversion.
- Partner with Product, Marketing, Creative, Planning, Analytics, and eCommerce teams to align product presentation, storytelling, testing strategies, and customer journeys with brand and commercial objectives.
- Oversee digital merchandising readiness for launches and promotions, ensuring accurate product placement, content, pricing, inventory availability, links, functionality, and site experience across devices.
- Create and maintain landing pages and other onsite content through the content management system (CMS), consistent with brand standards and merchandising priorities.
- Monitor and analyze revenue, conversion, average order value, revenue per visitor, search performance, and engagement; provide actionable recommendations.
- Serve as a primary business partner to IT and technology vendors to support enhancements, testing, and platform improvements.
- Work effectively with others to accomplish organizational goals and identify and resolve problems.
- Adhere to established Visual Comfort Company Values and maintain commitment, dependability, punctuality, and a consistent workplace presence.
Benefits
- Comprehensive, structured training program, ongoing education, and career advancement opportunities.
- Generous vacation accrual and paid time off policies.
- Seven paid holidays per year and two floating holidays.
- Competitive compensation plan.
- Company covers the majority of employee medical premiums; competitive vision and dental coverage available starting the first of the month following the start date.
- Company-provided life insurance and short-term disability coverage.
- 401(k) plan with company matching up to 4%, available beginning the first of the month following hire.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
