Digital Imaging Specialist

DCH Health Care Authority•Tuscaloosa, AL

22h•Onsite

About The Position

The Digital Imaging Specialist is a highly visible member of the Imaging Department who greets and assists patients, families, physicians, visitors, and other customers. The role coordinates patient care activities and supports clinical and transport staff while helping ensure patient safety, accurate records, timely imaging reports, and effective department workflow. It requires sensitivity to patient needs, strong interpersonal skills, dependability, conscientiousness, and comfort with electronic records and imaging technology. The specialist supports digital imaging systems and physicians and staff who use them; manages imaging records and images; processes requests for films, CDs, and reports; and helps ensure released information is properly authenticated and recorded. The role also schedules and coordinates appointments, walk-ins, and patient transport, and assists with patient supply and exam charge processes. The position requires onsite presence and the ability to perform the duties with or without reasonable accommodation.

Requirements

High school graduate or equivalent.
Good perception of order and minute details; self-motivated and able to stay focused on repetitive tasks.
Strong communication, attention to detail, critical-thinking, problem-solving, and customer-service skills.
Able to learn quickly and work at a fast pace in an expeditious, friendly, and courteous manner with staff and physicians.
Efficient use of office equipment, computers, keyboard operations, and related materials.
Able to read, write legibly, speak, and comprehend English.
Hearing and vision must be normal or corrected to within normal range.
Able to perform the duties with or without reasonable accommodation.
Physical presence onsite is essential.

Responsibilities

Greet and assist patients, families, physicians, visitors, and other customers professionally.
Coordinate patient care activities and dispatch clinical and transport staff.
Support patient care and safety during treatment and examinations.
Inspect orders and prepare accurate paperwork to initiate examinations.
Follow privacy policies and requirements for protecting and releasing protected health information.
Support physicians and staff in using digital imaging systems and maintain current electronic records and reports.
Scan and commit images to film or CD, use image-exchange systems, and import outside CDs or films for physician comparison.
Assemble, sort, maintain, and disassemble patient imaging records, including printing and electronic scanning of films and reports.
Process requests for CDs or films, verify the requester or authorized designee, and maintain electronic records of released exams.
Use department computer systems to obtain, prioritize, print, fax, and mail dictated reports; obtain operative exam reports through ChartMaxx when needed to avoid delaying radiology reporting.
Present outside mammography films for radiologist comparison, maintain film records, and return films to facilities by mail or courier.
Help ensure imaging exams receive completed reports within 24 hours.
Use department systems and processes for patient supplies and exam charges; perform daily delinquent charge capture and follow billing practices while maintaining record and billing integrity.
Serve as a liaison between imaging services and outside physicians and staff.
Take appointment reservations and written orders, anticipate scheduling conflicts, schedule or reschedule appointments, and coordinate walk-in outpatients with the workflow and modality.
Use AccuReg, Softros messenger, Teletracking, and Expanse as required for check-in, notifications, transport, and department work.
Meet applicable performance, patient and employee satisfaction, financial, compliance, behavioral, and safety standards; identify and reduce risks and hazards.
Use electronic mail, time-and-attendance software, learning management software, and the intranet; perform other duties as assigned.