Digital Dentistry & Imaging Technology Specialist

University of Colorado•Colorado Springs, CO

2d•$63,107 - $84,563•Hybrid

About The Position

The Digital Dentistry & Imaging Technology Specialist supports the University of Colorado School of Dental Medicine’s hardware and software needs, with a primary focus on Radiology and Digital Dentistry systems. The role helps identify, develop, monitor, and maintain technology services and provides timely technical support to students, residents, faculty, and staff. It ensures the availability, reliability, and effective operation of specialized clinical technologies used in dental education and clinical operations. The position installs, configures, monitors, maintains, and troubleshoots imaging software, equipment, and related servers. It supports system updates, backups, security patches, preventive maintenance, and approved changes to radiology-specific hardware and software. The specialist responds to service tickets, works with vendors and IT colleagues, and escalates complex issues when appropriate. The role is hybrid at CU Anschutz Medical Campus, with three days onsite and two remote each week after an initial 3–6 months onsite full-time for training.

Requirements

Bachelor’s degree from an accredited institution; a combination of education and related technical, military, or paraprofessional experience may substitute year for year.
Applicants must be legally authorized to work in the United States without requiring current or future sponsorship.
Basic knowledge of computer networking, Windows Server, Active Directory, Group Policy, and network-connected devices.
Ability to troubleshoot computer hardware, software, operating system, network connectivity, and peripheral issues using a systematic, hands-on approach.
Ability to install, configure, maintain, update, and troubleshoot computers, software applications, device drivers, scanners, cameras, printers, and other connected equipment.
Ability to learn new technologies, specialized equipment, software applications, and technical workflows through training, documentation, vendor resources, and collaboration.
Ability to investigate technical issues, test solutions, research unfamiliar problems, interpret vendor documentation, and determine when escalation is appropriate.
Ability to communicate professionally with students, faculty, residents, clinical staff, vendors, and IT colleagues, including explaining technical information to nontechnical users.
Ability to collaborate with IT team members, clinical personnel, and vendors, while also completing assigned tasks independently.
Ability to manage multiple support requests, prioritize work, maintain accurate documentation, and follow established procedures.
Ability to follow institutional information security policies, protect sensitive information, and develop an understanding of HIPAA and clinical data protection requirements.
Willingness to learn and support dental radiology, digital imaging, intraoral scanners, CAD/CAM systems, 3D printers, milling systems, and emerging technologies.

Nice To Haves

One year of hands-on IT support experience, including internships, academic projects, technical training, or equivalent practical experience.
Experience installing, configuring, and troubleshooting Windows computers, software applications, device drivers, and peripheral devices.
Experience providing technical support to users and using ticketing systems.
Experience with basic cybersecurity practices.
Familiarity with ticketing systems and customer service.

Responsibilities

Install, configure, monitor, and support radiology and digital imaging software, including 2D and 3D dental PACS systems.
Support radiology and digital dentistry hardware and troubleshoot image acquisition, storage, and retrieval issues.
Coordinate with equipment and software vendors on support requests, warranty claims, repairs, and troubleshooting.
Coordinate, perform, and test imaging software upgrades and assist with upgrades of other clinical applications.
Install, monitor, and support imaging-related servers; perform approved security updates, patches, and routine maintenance under established procedures.
Assist with Windows Server, Active Directory, Group Policy, and related workstation and server security technologies; escalate complex issues when appropriate.
Respond to IT service tickets; configure computers and associated peripherals; and perform preventive maintenance on computers, scanners, and other IT equipment.
Provide technical support to students, residents, faculty, and staff.
Support system updating and backup and maintain radiology-specific hardware and software.