Digital Imaging Specialist

DCH Health System•Northport, AL

4d•Onsite

About The Position

The Digital Imaging Specialist is a highly visible member of the Imaging Department who assists outpatients, guests, inpatients, physicians, and other customers. The role requires sensitivity to patient and customer needs, strong interpersonal judgment, dependability, conscientiousness, and empathy. The specialist greets and assists patients, families, physicians, and visitors professionally and uses electronic records, digitizing tools, and imaging technology to support department operations. The position coordinates patient care activities and supports the safe, accurate, and timely processing of imaging exams and records. It assists physicians and staff with digital imaging systems, maintains electronic records, processes image and report requests, coordinates appointments and walk-ins, and supports charge capture and billing practices. The position must comply with privacy requirements, DCH policies and behavioral standards, and safety requirements. Physical presence onsite is essential.

Requirements

High school graduate or equivalent.
Good perception of order and minute details; self-motivated and able to stay focused on repetitive tasks.
Strong communication, attention to detail, critical thinking, problem-solving, and customer service skills.
Able to learn quickly, work at a fast pace, act expeditiously, and remain friendly and courteous with staff and physicians.
Efficient in using office equipment, computers, keyboard operations, and related materials essential to patient care.
Able to read, write legibly, speak, and comprehend English.
Able to perform the duties with or without reasonable accommodation.
Hearing and vision must be normal or corrected to within the normal range.
Must be physically present onsite.

Responsibilities

Coordinate patient care activities and dispatch clinical and transport staff according to Imaging Department workflow.
Greet and assist patients, families, physicians, visitors, and other customers in a professional manner.
Support patient care and safety during treatment and examinations.
Inspect imaging orders and prepare accurate paperwork to initiate examinations.
Follow privacy policies and regulations concerning protected health information and its release.
Support physicians and staff in using the PACS digital imaging system and other digital imaging systems.
Use I Care principles to verify patient identity and the correct exam and improve patient communication and engagement.
Maintain current electronic records and reports; scan and commit images to film or CD, and use image exchange systems or import outside CDs and film for physician comparison.
Assemble, sort, maintain, and disassemble patient imaging records, including printing and electronically scanning films and reports.
Process requests for CDs or film, verify the authenticity of requestors or their designees, guardians, or patients, and maintain electronic records of released exams.
Use department computer systems to manage dictated and prioritized reports, print and fax reports, and mail reports to physician offices or healthcare organizations.
Use ChartMaxx to obtain operative exam reports for imaging exams performed in the OR, AccuReg for check-in, Softros Messenger for IR patient arrival notifications, Teletracking for transport entries and usage, and Expanse.
Present outside mammography films for radiologist comparison, remove films from viewers, maintain film records, and return films to facilities by mail or courier.
Ensure imaging exams receive completed reports within 24 hours to avoid delaying report turnaround time.
Support the imaging department's patient supply and exam charge process, including daily computer entries for charges and compliance with billing practices.
Perform the daily delinquent charge capture process and protect the integrity of patient records and bills.
Liaise with outside physicians and their staff, take verbal reservations and written orders for walk-ins, anticipate scheduling conflicts, and schedule or reschedule appointments.
Coordinate walk-in outpatients with the department workflow and communicate with the relevant modality.
Maintain performance, patient satisfaction, employee satisfaction, and financial standards as outlined in performance evaluations.
Complete compliance requirements and follow DCH Behavioral Standards, policies, and procedures.
Perform essential job functions safely, identify unsafe practices, and take appropriate action to reduce risks and hazards to patients, visitors, and employees.
Use electronic mail, time and attendance software, learning management software, and the intranet.
Perform other duties as assigned.