Digital Imaging Specialist

DCH Health Care Authority • Northport, AL

2d • Onsite

About The Position

The Digital Imaging Specialist supports the Imaging Department’s patient-care and administrative workflow. The role is highly visible to patients, families, physicians, visitors, and staff, and requires professional, empathetic customer service, strong organization, and careful handling of electronic records and imaging technology. The specialist coordinates patient-care activities, supports clinical and transport staff, and helps ensure examinations proceed accurately and efficiently.

The position maintains imaging records and reports; processes and releases imaging materials; supports digital imaging systems and physician use of those systems; and assists with scheduling, patient check-in, billing, and charge capture. It also helps ensure imaging exams receive completed reports within 24 hours, supports safety and privacy requirements, and follows DCH Health System policies and behavioral standards. Physical presence onsite is essential. Duties must be performed with or without reasonable accommodation.

Requirements

• High school graduate or equivalent.
• Good perception of order and minute details; self-motivated and able to stay focused on repetitive tasks.
• Strong communication, attention-to-detail, critical-thinking, problem-solving, and customer-service skills.
• Able to learn quickly, work at a fast pace, and act expeditiously while remaining friendly and courteous to staff and physicians.
• Efficient use of office equipment, computers, keyboard operations, and related materials essential to patient care; report problems when necessary.
• Able to read, write legibly, speak, and comprehend English.
• Hearing and vision must be normal or corrected to within the normal range.
• Must be able to perform the duties with or without reasonable accommodation.
• Physical presence onsite is essential.

Responsibilities

• Greet and assist patients, families, physicians, visitors, and other customers professionally and courteously.
• Coordinate patient-care activities and dispatch clinical and transport staff.
• Provide for the care and safety of patients undergoing treatment and examinations.
• Inspect orders and prepare accurate paperwork to initiate examinations.
• Follow privacy policies and requirements for protecting and releasing PHI.
• Support physicians and staff in using digital imaging systems, including the PACS system.
• Use I Care principles for patient identification, exam accuracy, communication, and engagement.
• Maintain current electronic records and reports; scan and commit images to film or CD.
• Use the image-exchange cloud system or import outside CDs and film for physician comparisons.
• Assemble, sort, maintain, and disassemble patient imaging records, including printing and electronic scanning of films and reports.
• Process requests for CDs or film for physicians, physician offices, operating rooms, emergency departments, and other healthcare organizations by phone, mail, or direct Release of Information request.
• Verify the authenticity of requestors, designees, guardians, or patients and maintain an electronic record of exams released.
• Use department computer systems to handle dictated reports, prioritize and print reports, and fax or mail reports to physician offices and healthcare organizations.
• Use ChartMaxx to obtain operative exam reports for imaging exams performed in the operating room so radiology reporting is not delayed.
• Use the AccuReg check-in process and Softros messenger for interventional radiology patient-arrival notifications.
• Assist transport staff with Teletracking entries and system use; use the Expanse system.
• Present outside mammography films on the viewer for radiologist comparisons, remove films afterward, maintain film records, and arrange return of outside films by mail or courier.
• Ensure imaging exams receive completed reports within 24 hours to avoid delaying report turnaround time.
• Support imaging-department patient-supply and exam-charge processes, including daily computer entries and delinquent charge capture.
• Follow billing practices and protect the integrity of patient records and bills.
• Serve as a liaison between imaging services and outside physicians and staff.
• Take verbal reservations from physician offices and written orders from walk-in patients; anticipate scheduling conflicts and use good judgment.
• Schedule or reschedule appointments and coordinate walk-in outpatients with the workflow and modality staff.
• Maintain performance, patient-satisfaction, employee-satisfaction, and financial standards; meet compliance requirements and follow the Employee Handbook, DCH Behavioral Standards, and DCH Health System policies and procedures.
• Perform essential duties in a manner that promotes safety, identify unsafe practices, and take appropriate action to reduce risks and hazards.
• Use electronic mail, time-and-attendance software, learning-management software, and the intranet.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED