Digital Imaging Associate

UBEO Business Services•Rocky Hill, CT

About The Position

UBEO Business Services is seeking a Digital Imaging Associate for its Digital Print & Imaging department. UBEO distributes and services document equipment and software solutions, including multifunction equipment, printers, electronic document management software, and integrations. The role prepares, compiles, sorts, and batches documents for data entry according to work types and client specifications. It reports to the Digital Imaging Supervisor. The associate prepares and enters client and account information, verifies and corrects data, researches incomplete documents, tracks completed work, and maintains client confidentiality and department quality and productivity standards. The role also includes picking up and delivering documents, maintaining positive customer relationships, and ensuring customer satisfaction. The schedule generally consists of 40 hours per week.

Requirements

Proven data-entry work experience as a Data Entry Operator.
Typing speed of 40 to 60 WPM with 98% accuracy.
High school diploma or GED.
Clear written and verbal communication skills.
Valid driver's license and clean driving history.
Good time-management skills, strong attention to detail, and desire to work in a team environment.
Proficiency in Microsoft Office products, including Excel, Word, Outlook, and PowerPoint.
Ability to sit or stand at a desk for prolonged periods.
Ability to lift, push, and pull 50 to 100 pounds.
Ability to perform high levels of repetitive motion daily.

Nice To Haves

Scanner/copier industry experience.
LaserFiche experience.
Prior experience in a production print/imaging facility or similar environment.
Teamwork, exceptional communication skills, strong business work ethic, positive attitude, professional manner, and strong organization.
Ability to multitask in a fast-paced environment and form business relationships with internal and external customers.
Ability to maintain high levels of customer care with a friendly, professional, and positive attitude.

Responsibilities

Prepare documents according to job instructions and each client's specifications.
Compile, verify, and sort information to prepare source data for computer entry.
Enter customer and account data from source documents within time limits.
Review data for deficiencies or errors, correct incompatibilities, and check output.
Input text-based and numerical customer and account data.
Research and obtain additional information for incomplete documents.
Follow instructions and communicate with a supervisor or trainer as appropriate to meet customer expectations.
Maintain a log of completed work.
Maintain confidentiality and security of client information according to client guidelines.
Meet department productivity and quality standards.
Balance several projects at one time.
Pick up and deliver documents to clients while maintaining exemplary customer relations.
Confirm customer satisfaction before leaving, connect customers with the appropriate company contact when needed, and leave customer locations as found.
Perform additional responsibilities and duties as assigned.

Benefits

Choice of medical, dental, and vision plans, including orthodontia coverage for adults and children.
Company-paid health reimbursement account options to help cover deductible expenses.
Company-paid life and accidental death and dismemberment insurance for employees and eligible family members.
Flexible Spending Account and Health Savings Account options.
Voluntary insurance coverages at low group rates, including Aflac.
Pet insurance.
Prepaid legal coverage with access to attorneys 24/7.
401(k) plan with match upon eligibility.
Free financial counseling.
Vacation, holiday, and sick leave programs.