Digital Fulfillment Specialist

GSO • Bradenton, FL

5d

About The Position

The Digital Fulfillment Specialist drives the growth and execution of The Fresh Market’s digital fulfillment programs across platforms including Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. The role ensures digital guests receive a high-quality, frictionless experience consistent with the in-store experience. It is responsible for operational consistency, speed to pick, and order accuracy, working with store leadership and department teams to support product availability, quality, and presentation.

The position also supports frontend guest flow and checkout efficiency by directing and assisting cashiers. The schedule is flexible and may include weekends, days, evenings, and holidays. The role involves extended periods standing or walking, repetitive hand and arm movements, bending and reaching, and working around extreme temperatures. It requires lifting, pushing, or pulling up to 50 pounds, using specified store tools and equipment, and wearing approved head coverings and personal protective equipment.

Requirements

• At least 2 years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail and ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.
• Willingness to work a flexible schedule that includes weekends, days, evenings, and holidays.
• Ability to lift, push, or pull up to 50 pounds by oneself.
• Ability to spend long periods standing or walking without a break, for up to 4 hours or as required by law.
• Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Ability to wear an approved hat, hair net, and/or beard guard, and personal protective equipment.

Nice To Haves

• High school diploma or equivalent.
• Knowledge of grocery products, merchandising standards, and guest service best practices.
• Familiarity with third-party delivery platforms and processes.
• Proven track record of meeting key performance metrics such as order accuracy and speed to pick.
• Experience coordinating across multiple departments to achieve operational goals.

Responsibilities

• Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across digital platforms in coordination with internal teams and third-party partners.
• Ensure on-time order completion and speed-to-pick performance, and communicate proactively about substitutions and order changes.
• Partner with department teams to maintain in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy, quality, and presentation before guest pickup or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, and share insights with leadership to support continuous improvement.
• Engage guests in a friendly and helpful manner at the front end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers and minimizing backups.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed