Digital Fulfillment Specialist
About The Position
The Digital Fulfillment Specialist drives the growth and execution of The Fresh Market’s digital fulfillment programs across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. The role supports a high-quality, seamless experience for digital guests by maintaining operational consistency, speed to pick, and order accuracy while working with store leadership and department teams to maintain product availability, quality, and presentation. The position also supports front-end guest flow and checkout efficiency, engaging guests with friendly service and assisting cashiers to minimize backups. The pay range is $14.60–$15.57 per hour. The schedule is flexible and may include weekends, days, evenings, and holidays.
Requirements
- At least 2 years of experience in retail, eCommerce, fulfillment, or guest service.
- Strong attention to detail and ability to manage multiple orders in a fast-paced environment.
- Excellent communication skills for guest and team interactions.
- Ability to prioritize workload while meeting tight deadlines.
- Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
- Must be at least 18 years old.
- Willingness to work a flexible schedule, including weekends, days, evenings, and holidays.
- Ability to perform repetitive hand and arm movements, grasp, bend, and reach; lift, push, or pull up to 50 pounds; and work in exposure to extreme temperatures.
- Ability to spend long periods on their feet and stand or walk without a break for up to 4 hours or as required by law.
- Must wear an approved hat, hair net, and/or beard guard, and personal protective equipment.
- Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
Nice To Haves
- High school diploma or equivalent.
- Knowledge of grocery products, merchandising standards, and guest service best practices.
- Familiarity with third-party delivery platforms and processes.
- Proven track record of meeting performance metrics such as order accuracy and speed to pick.
- Experience coordinating across multiple departments to achieve operational goals.
Responsibilities
- Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
- Maintain consistent operations across digital platforms while coordinating with internal teams and third-party partners.
- Ensure on-time order completion, speed-to-pick performance, and proactive communication about substitutions and order changes.
- Partner with department teams to maintain in-stock positions, product quality, and proper merchandising for digital fulfillment.
- Stage, package, and verify orders for accuracy, quality, and presentation before guest pickup or delivery hand-off.
- Track order metrics, guest feedback, and operational performance, and share insights with leadership to support continuous improvement.
- Engage guests with a friendly, helpful approach at the front end and throughout the store.
- Manage front-end guest flow and efficiency by directing and supporting cashiers and minimizing backups.
Benefits
- Team Member discount up to 40%.
- Early Earn Wage Access, allowing access to up to 50% (maximum $500) of earned wages on demand per pay period.
- 401(k) contribution and company match.
- Financial Wellness Program.
- Personal time off and additional time-off purchase plans.
- Medical, dental, vision, disability, and life insurance for individuals and families.
- Discounts on pet insurance, daycare, event tickets, and more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
