Digital Fulfillment Specialist
About The Position
The Digital Fulfillment Specialist drives the growth and execution of The Fresh Market’s digital fulfillment programs across platforms including Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. The role maintains operational consistency, speed to pick, order accuracy, product availability, quality, and presentation, working closely with store leadership and department teams to provide digital guests with a high-quality experience. The position also supports guest service and efficient front-end operations. The pay range is $15.49–$16.52 per hour. The role requires a flexible schedule that may include weekends, days, evenings, and holidays.
Requirements
- At least 2 years of experience in retail, eCommerce, fulfillment, or guest service.
- Strong attention to detail and ability to manage multiple orders in a fast-paced environment.
- Excellent communication skills for guest and team interactions.
- Ability to prioritize workload and meet tight deadlines.
- Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
- Must be at least 18 years old.
- Ability to perform repetitive hand and arm movements, grasp, bend, reach, and lift, push, or pull up to 50 pounds independently.
- Ability to spend extended periods on feet and stand or walk without a break for up to 4 hours or as required by law.
- Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
- Ability to work in exposure to extreme temperatures.
- Must wear an approved hat, hair net, and/or beard guard, and personal protective equipment.
Nice To Haves
- High school diploma or equivalent.
- Knowledge of grocery products, merchandising standards, and guest service best practices.
- Familiarity with third-party delivery platforms and processes.
- Track record of meeting key performance metrics such as order accuracy and speed to pick.
- Experience coordinating across multiple departments to achieve operational goals.
Responsibilities
- Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
- Maintain consistency across digital platforms by coordinating with internal teams and third-party partners.
- Ensure on-time order completion, speed-to-pick performance, and proactive communication about substitutions and order changes.
- Partner with department teams to maintain in-stock positions, product quality, and proper merchandising for digital fulfillment.
- Stage, package, and verify orders for accuracy, quality, and presentation before guest pickup or delivery handoff.
- Track order metrics, guest feedback, and operational performance, and share insights with leadership to support continuous improvement.
- Engage guests with a friendly, helpful approach at the front end and throughout the store.
- Manage front-end guest flow and efficiency by directing and supporting cashiers and minimizing backups.
Benefits
- Team Member discount up to 40%.
- Early Earn Wage Access, with access to up to 50% (maximum $500) of earned wages on demand per pay period.
- 401K contribution and company match.
- Financial Wellness Program.
- Personal time off and additional time off purchase plans.
- Medical, dental, vision, disability, and life insurance for individuals and families.
- Discounts on pet insurance, daycare, event tickets, and other offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
