Digital Fulfillment Specialist

GSO • Rockville, MD

3d • Onsite

About The Position

The Digital Fulfillment Specialist drives the growth and execution of The Fresh Market’s digital fulfillment programs across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. The role supports operational consistency, speed to pick, and order accuracy while partnering with store leadership and department teams to maintain product availability, quality, and presentation. It helps provide digital guests with the same high-quality, frictionless experience as in-store guests and supports front-end guest flow and checkout efficiency.

The position requires a flexible schedule, including weekends, days, evenings, and holidays. The pay range is $20.39–$21.74 per hour.

Requirements

• At least 2 years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail and ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be at least 18 years old.
• Ability to work a flexible schedule, including weekends, days, evenings, and holidays.
• Ability to perform repetitive hand and arm movements, grasp, bend, reach, and lift, push, or pull up to 50 pounds independently.
• Ability to work in extreme temperatures and stand or walk for long periods, including up to four hours without a break or as required by law.
• Ability to use required tools and equipment, and to wear an approved hat, hair net and/or beard guard, and personal protective equipment.

Nice To Haves

• High school diploma or equivalent.
• Knowledge of grocery products, merchandising standards, and guest service best practices.
• Familiarity with third-party delivery platforms and processes.
• Track record of meeting key performance metrics such as order accuracy and speed to pick.
• Experience coordinating across multiple departments to achieve operational goals.

Responsibilities

• Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across digital platforms and coordinate with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication about substitutions and order changes.
• Partner with department teams to maintain in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy, quality, and presentation before guest pickup or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, and share insights with leadership to support continuous improvement.
• Engage guests with a friendly, helpful approach at the front end and throughout the store.
• Manage front-end guest flow and efficiency by directing and supporting cashiers and minimizing backups.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access: access up to 50% of earned wages, up to $500, on demand per pay period.
• 401K contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals and families.
• Discounts on pet insurance, daycare, event tickets, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed