Digital Fulfillment Specialist

GSO • Atlanta, GA

10d

About The Position

The Digital Fulfillment Specialist drives the growth and execution of The Fresh Market’s digital fulfillment programs across platforms including Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. The role ensures digital guests receive a high-quality, frictionless experience consistent with in-store service by maintaining operational consistency, speed to pick, order accuracy, product availability, quality, and presentation. The specialist works closely with store leadership, department teams, and third-party partners, and also supports guest flow and checkout efficiency at the front end.

This position requires a flexible schedule, including weekends, days, evenings, and holidays. It involves repetitive hand and arm movements, grasping, bending, reaching, lifting, pushing, or pulling up to 50 pounds, exposure to extreme temperatures, and extended periods standing or walking. Team members must wear approved head coverings and personal protective equipment and may use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.

The Fresh Market is an equal-opportunity employer committed to a diverse, equitable, and inclusive workplace and provides reasonable accommodations to qualified applicants and team members, consistent with applicable laws.

Requirements

• At least 2 years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail and ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload and meet tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be at least 18 years of age.

Nice To Haves

• High school diploma or equivalent.
• Knowledge of grocery products, merchandising standards, and guest service best practices.
• Familiarity with third-party delivery platforms and processes.
• Proven track record of meeting key performance metrics such as order accuracy and speed to pick.
• Experience coordinating across multiple departments to achieve operational goals.

Responsibilities

• Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across digital platforms and coordinate with internal teams and third-party partners.
• Ensure orders are completed on time, meet speed-to-pick expectations, and include proactive communication about substitutions and changes.
• Partner with department teams to maintain in-stock positions, product quality, and merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy, quality, and presentation before guest pickup or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, and share insights with leadership to support continuous improvement.
• Engage guests with a friendly, helpful approach at the front end and throughout the store.
• Manage front-end guest flow and efficiency by directing and supporting cashiers and minimizing backups.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals and families.
• Discounts on pet insurance, daycare, event tickets, and other offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed