Digital Employee Experience Specialist I

Mobility Global • Columbia, SC

4d • Onsite

About The Position

The Digital Employee Experience Specialist I provides accurate, creative solutions to user hardware and software issues to help maintain maximum productivity. The role configures PCs, laptops, virtual machines, and mobile devices; installs, updates, and manages software using internal IT tools; and builds, tests, and deploys software packages to workstations and laptops. The specialist responds to user inquiries through phone, the internal ticketing system, in-person visits, chat, and email, and maintains current knowledge of relevant products and support policies. The position is based in the Columbia, Missouri office and requires working onsite five days per week. It also requires the ability to travel for off-site meetings, respond to urgent after-hours calls from internal users as needed, and lift and carry up to 60 pounds.

Requirements

• One to three years of previous help desk experience combined with technical training, IT certifications (such as CompTIA A+, Apple Certified, or Microsoft certifications), or an Associate’s Degree in Information Systems.
• Detailed understanding of Windows 11, macOS, and iOS operating systems.
• Proficiency in using and supporting Microsoft 365 / Office 365.
• Exceptional customer service skills and excellent written and oral communication skills.
• Strong time and project management abilities.
• Ability to quickly learn and support frequently changing applications and systems.
• Ability to multitask in a fast-paced environment while maintaining a focus on quality.
• Self-motivated, detail-oriented team member.
• Ability to travel for off-site meetings and respond to urgent after-hours calls from internal users as needed.
• Ability to lift and carry up to 60 pounds, such as workstations, printers, and peripheral equipment.
• Must be currently authorized to work in the United States and not require employer sponsorship now or in the future.
• Must work in the Columbia, MO office five days per week.

Responsibilities

• Provide accurate and creative solutions to user hardware and software issues to maintain maximum productivity.
• Configure new and existing PCs, laptops, virtual machines, and mobile devices according to established processes and procedures.
• Install, update, and manage software using the internal IT tech stack.
• Research, resolve, and respond to inquiries through phone, the internal ticketing system, in-person visits, chat, and email in a timely manner.
• Build, test, and deploy software packages to workstations and laptops using desktop management tools.
• Maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions.

Benefits

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available.
• Employees may be eligible for long-term incentives and a comprehensive benefits package, where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree