Digital Employee Experience Specialist I

S&P Global Mobility • Columbia, MO

5d • $59,000 - $89,000 • Onsite

About The Position

The Digital Employee Experience Specialist I provides technical support to maintain employee productivity by resolving hardware and software issues. The role configures PCs, laptops, virtual machines, and mobile devices according to established processes; installs, updates, and manages software using internal IT tools; and builds, tests, and deploys software packages to workstations and laptops using desktop management tools. The specialist researches and responds to user inquiries through phone, the internal ticketing system, in-person visits, chat, and email, while maintaining current knowledge of product offerings and support policies.

This role is based in the Columbia, Missouri office and requires working onsite five days per week. The specialist must be able to travel for off-site meetings, respond to urgent after-hours calls from internal users as needed, and lift and carry equipment weighing up to 60 pounds. Applicants must already be authorized to work in the United States and must not require employer sponsorship now or in the future.

Requirements

• 1–3 years of previous help desk experience combined with technical training, IT certifications (such as CompTIA A+, Apple Certified, or Microsoft certifications), or an Associate’s Degree in Information Systems.
• Detailed understanding of Windows 11, macOS, and iOS operating systems.
• Proficiency in the use and support of Microsoft 365 / Office 365.
• Exceptional customer service skills and excellent written and oral communication skills.
• Strong time and project management abilities.
• Ability to quickly learn and support frequently changing applications and systems.
• Ability to multitask in a fast-paced environment while emphasizing quality, as a self-motivated, detail-oriented team member.
• Ability to travel for off-site meetings.
• Ability to respond to after-hours urgent calls from internal users as needed.
• Ability to lift and carry up to 60 lbs, including workstations, printers, and peripheral equipment.
• Must be currently authorized to work in the United States and not require employer sponsorship now or in the future.

Responsibilities

• Provide accurate and creative solutions to user hardware and software issues to maintain maximum productivity.
• Configure new and existing PCs, laptops, virtual machines, and mobile devices according to established processes and procedures.
• Install, update, and manage software using the internal IT tech stack.
• Research, resolve, and respond to inquiries through phone, the internal ticketing system, in-person visits, chat, and email in a timely manner.
• Build, test, and deploy software packages to workstations and laptops using desktop management tools.
• Maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions.

Benefits

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available.
• Employees may be eligible for long-term incentives and a comprehensive benefits package, where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree