Director, Digital Employee Experience

Tapestry•New York, NY

3d•Onsite

About The Position

Tapestry is seeking a strategic, people-centered product leader to own the digital employee experience across its global corporate offices. The Director will define the strategy, roadmap, measurable outcomes, and prioritization decisions based on employee needs and business impact, and will be accountable for delivering tangible improvements to employees’ day-to-day work. The role sits at the intersection of technology, culture, and communications, representing employees within the technology organization through direct engagement across global corporate functions and an understanding of regional and market-level needs. The Director will own the employee experience across global employee-facing platforms, including the intranet, M365/Teams, and self-service portals, while partnering with Workplace Technology and platform owners responsible for architecture, engineering, operations, and security. The role also includes measuring experience effectiveness, piloting modern workplace technologies, influencing investment and governance decisions, and partnering with Technology, HR, Internal Communications, Product Management, and Store Operations. The position is based in New York and reports to the VP, Digital Strategy & Technology.

Requirements

10+ years of experience in technology, product management, digital workplace, or employee experience.
Track record of owning roadmaps and shipping measurable improvements.
Strong understanding of modern workplace and AI technologies, including knowledge management, intelligent search, virtual assistants, and AI-assisted service delivery.
Ability and inclination to engage directly with employees where they work and understand how context and geography shape their needs.
Proven ability to influence senior stakeholders without authority and work resourcefully and independently in a matrixed environment.
Strong analytical and storytelling skills, including the ability to translate complex topics into clear narratives for varied audiences.
Bachelor's degree required.

Nice To Haves

Experience in retail, consumer, or large multi-site enterprises.
Experience in or alongside HR.

Responsibilities

Define the digital employee experience vision and strategy, and maintain a prioritized roadmap in partnership with Workplace Technology and platform owners.
Stay close to employees through feedback loops, store visits, observational research, and frontline partnerships, incorporating regional and market-level needs into roadmap decisions.
Validate problems, define outcomes, prioritize initiatives, and ship solutions that produce measurable improvements.
Champion employee experience in investment discussions, explaining trade-offs and making evidence-based cases for investment.
Own the experience across global employee-facing platforms, including the intranet, M365/Teams, and self-service portals, and drive improvements with the teams that operate them.
Advocate for usability and assess technology based on its impact on employees.
Identify and pilot modern workplace technologies, including AI-powered tools, intelligent search, and mobile-first solutions, using clear problems, hypotheses, and success criteria.
Own a framework for measuring experience effectiveness using platform analytics and direct employee input, and use findings to prioritize the roadmap and support investment cases.
Build relationships across Technology, HR, Internal Communications, Product Management, and Store Operations, influencing outcomes without direct authority.
Collaborate with HR on employee lifecycle moments and with Internal Communications on change management during technology transitions.
Represent the employee perspective in governance forums, architecture reviews, and investment discussions.
Partner on adoption strategies that emphasize training, accessibility, and inclusivity, and establish governance for content publishing and knowledge management.