Director of Employee Experience

University of Notre Dame•Notre Dame, IN

17h

About The Position

The Director of Employee Experience leads Notre Dame Human Resources’ Employee Experience function, setting its strategic direction and aligning priorities with NDHR and University goals and values. The director leads and develops a team of Employee Experience Specialists who partner with employees and leaders across the University. The role builds trusted relationships with University leaders and NDHR partners, consults on organizational needs, and guides support for culture, engagement, retention, employee relations, performance, recognition, and workplace practices. It strengthens the team’s approach to complex employee matters and helps ensure employees and leaders receive thoughtful, consistent support. The director also improves how NDHR gathers and uses employee feedback and workforce data, translating themes into recommendations and action plans. The position advances initiatives to strengthen engagement, culture, recognition, retention, and the overall employee and leader experience, while seeking opportunities to improve processes and how NDHR serves the University.

Requirements

Bachelor’s degree.
5–6 years of relevant professional experience.
Experience consulting with and coaching employees and leaders.
Experience navigating sensitive employee matters and facilitating difficult conversations with sound judgment and discretion.
Strong strategic thinking and planning skills, with the ability to translate ideas into action.
Strong relationship-building and interpersonal skills, including the ability to establish trust and work effectively across teams and functions.
Strong written and verbal communication skills.
Ability to maintain confidentiality and appropriately handle sensitive information.

Nice To Haves

Experience leading, coaching, or developing a team and creating a collaborative, effective work environment.
Experience using employee feedback, workforce data, or organizational trends to identify opportunities and inform recommendations.
Experience supporting or leading work related to employee experience, employee relations, engagement, retention, performance management, organizational culture, or similar areas.
Demonstrated ability to lead through influence and bring multiple partners together around shared goals.
Experience developing or implementing strategies, programs, or initiatives designed to improve the employee or leader experience.

Responsibilities

Establish and continuously evolve the Employee Experience strategy, priorities, and approach in alignment with NDHR and University goals and values.
Clarify how the team supports employees and leaders and identify opportunities to strengthen the employee experience.
Lead, coach, and support a team of Employee Experience Specialists; establish roles and expectations, balance resources and priorities, encourage professional growth, and foster collaboration.
Build trusted relationships with leaders and partners across the University and NDHR.
Consult on organizational needs and provide guidance on culture, engagement, retention, employee relations, performance, recognition, and workplace practices.
Bring appropriate partners together to develop coordinated solutions for complex situations.
Guide the team’s approach to employee relations, performance management, engagement, and related employee matters.
Support employees and leaders navigating difficult conversations, performance concerns, workplace challenges, and other complex situations.
Strengthen how NDHR collects, interprets, and uses employee feedback and workforce data.
Identify themes across engagement, retention, employee relations, performance, stay and exit interviews, and other feedback; translate insights into recommendations and action plans.
Design and advance initiatives that strengthen engagement, culture, recognition, retention, and the overall employee experience.
Monitor emerging practices and identify opportunities to simplify processes, improve the employee and leader experience, and strengthen NDHR’s service to the University.