Director of Employee Experience

University of Notre Dame•Notre Dame, IN

1d•$120,000

About The Position

The Director of Employee Experience leads the University of Notre Dame’s Employee Experience function, setting its strategy and priorities in alignment with NDHR and University goals and values. The director leads, coaches, and develops Employee Experience Specialists and clarifies how the team supports employees and leaders across the University. This role builds trusted partnerships with University leaders and NDHR colleagues, consults on organizational needs, and guides support for culture, engagement, retention, employee relations, performance, recognition, and workplace practices. The director helps the team respond consistently and thoughtfully to difficult conversations, performance concerns, workplace challenges, and other complex employee matters. The director also strengthens the use of employee feedback and workforce data, identifying patterns and translating insights into recommendations and action plans. The role advances initiatives to improve engagement, culture, recognition, retention, and the overall employee experience, while pursuing continuous improvement and innovation in how NDHR serves the University.

Requirements

Bachelor’s degree.
5–6 years of relevant professional experience.
Experience consulting with and coaching employees and leaders.
Experience navigating sensitive employee matters and facilitating difficult conversations with sound judgment and discretion.
Strong strategic thinking and planning skills, with the ability to translate ideas into action.
Strong relationship-building and interpersonal skills, including the ability to establish trust and work effectively across teams and functions.
Strong written and verbal communication skills.
Ability to maintain confidentiality and appropriately handle sensitive information.

Nice To Haves

Experience leading, coaching, or developing a team and creating a collaborative, effective work environment.
Experience using employee feedback, workforce data, or organizational trends to identify opportunities and inform recommendations.
Experience supporting or leading work related to employee experience, employee relations, engagement, retention, performance management, organizational culture, or similar areas.
Demonstrated ability to lead through influence and bring multiple partners together around shared goals.
Experience developing or implementing strategies, programs, or initiatives designed to improve the employee or leader experience.

Responsibilities

Establish and evolve the Employee Experience strategy, priorities, and approach in alignment with NDHR and University goals and values.
Define how the team supports employees and leaders and identify opportunities to strengthen the employee experience.
Lead, coach, and support Employee Experience Specialists; establish roles and expectations, balance resources and priorities, encourage professional growth, and foster collaboration.
Build trusted relationships with leaders and partners across the University and NDHR.
Consult on organizational needs and advise on culture, engagement, retention, employee relations, performance, recognition, and workplace practices.
Bring appropriate partners together to coordinate solutions to complex situations.
Guide the team’s approach to employee relations, performance management, engagement, and related employee matters.
Help ensure employees and leaders receive thoughtful, consistent support with difficult conversations, performance concerns, workplace challenges, and other complex situations.
Improve how NDHR collects, understands, and uses employee feedback and workforce data.
Identify themes across engagement, retention, employee relations, performance, stay and exit interviews, and other feedback; translate insights into recommendations and action plans.
Design and advance initiatives to strengthen engagement, culture, recognition, retention, and the overall employee experience.
Stay informed about emerging practices and identify opportunities to simplify processes, improve employee and leader experiences, and strengthen NDHR services.